Wilfred Chan
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed as a Store Manager at Tang Tavern. Successfully managed operations and resolved customer complaints, fostering positive relationships. Proficient in cash register systems and dedicated to maintaining a clean environment, ensuring a seamless experience for all clientele.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
4
4
years of professional experience
Work History
Cashier
Kopi and Tarts
05.2025 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Tang Tavern
06.2024 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Telemarketer
Healthy Homes Pte Ltd
04.2021 - 04.2021
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Education
Certificate - Sport Science
PSB Academy
6 Raffles Blvd, #03 - 200, Singapore 03959406-2025
N Levels - -
Dunman Secondary School
21 Tampines Street 45, Singapore 52909311-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Order taking
- Cash register systems
- Product restocking
- Refunds and exchanges
- Guest inquiries
- Daily reporting
Timeline
Cashier
Kopi and Tarts
05.2025 - 05.2025
Store Manager
Tang Tavern
06.2024 - 12.2024
Telemarketer
Healthy Homes Pte Ltd
04.2021 - 04.2021
Certificate - Sport Science
PSB Academy
N Levels - -
Dunman Secondary School
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