Wilfred Ang Zi Han

Key Projects:

Digitized physical employee files for improved efficiency and accessibility."
• Maintained accurate employee records to comply with company policies and legal
requirements.

Created effective on-boarding programs for new hires, boosting employee engagement and
retention."
• Handled employee matters such as telephone allowances and e-orientation.
• Responded promptly to inquiries from employees and management about records.
Recruitment"
• Coordinated and scheduled interviews, facilitating efficient communication.
• Managed equipment procurement for annual events and participated in outreach events like
Home Team Festival and schools.

• Established recruitment channels on job portals and developed recruitment partnerships with external organizations
• Managed the employee life cycle from onboarding to offboarding, including basic compensation and benefits support
• Maintained HR policies, served as a point of contact for employee grievances, and ensured employee compliance with policies
• Processed employment permit applications for foreign workers and filed relevant paperwork
• Drafted employment documents, including Letter of Appointment and recruitment documents.

• Working adult career empowerment by transiting students with training to project work/attachment
• Administer and process monthly claims (e.g
• Training allowances, placement incentives, salary claim, etc.).

• Manage, assess and coordinate appeals from landlords for auditing processing
• Liaise with Finance team, Landlord and Stakeholders
• Awarded for excellence in professional case management services.

• Organize and administer the day to day operation of the onboarding department - emphasis on customer service support to OCBC customers for trading account opening
• Perform background checks and verification for customers whilst coordinating and working with sister departments to facilitate legal procedures for trading account opening
• Vetting of customer documents for consistency and recency to comply with stock exchange regulations.

• 3-month receptionist deployment tasked with data verification and updating, face to face customer service and other follow-ups
• Register HDB Resale applications whilst cross checking with the applicant or their agent whether there are any discrepancies with the documents submitted via calls and emails
• Overhaul and update outdated industrial data of the clients, their property ownership and contract
• Digitalize client's hardcopy data into the HDB and client's database.