Computing
Wilbert Tay
Student
Summary
Dynamic and reliable professional with experience at Genki Sushi, excelling in order management and cash handling. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Strong team collaborator, adept at multitasking and maintaining a positive atmosphere, contributing to improved guest experiences and retention.
Overview
2
2
years of professional experience
Work History
Part-time Waiter
Genki Sushi
05.2022 - 07.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Intern
HC Interior
04.2021 - 06.2021
- Analyzed problems and worked with teams to develop solutions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Education
Electrical Engineering
ITE College West
Singapore03-2022
Skills
Order management
Attention to detail
Cash handling
Team collaboration
Multitasking
Adaptable and flexible
Reliable and responsible
Active listening
Problem-solving
Teamwork and collaboration
Warm and friendly
Excellent communication
Software
Timeline
Part-time Waiter
Genki Sushi
05.2022 - 07.2023
Intern
HC Interior
04.2021 - 06.2021
Electrical Engineering
ITE College West
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