WIDIA JUMAAT
Summary
Accomplished Senior Counter Manager at Estee Lauder Cosmetics Ltd, adept in customer engagement and product knowledge. Elevated brand loyalty through personalized experiences, surpassing sales objectives. Excelled in team development and staff management, fostering a collaborative environment. Demonstrates exceptional problem-solving abilities and a positive attitude, driving repeat business and referrals.
Overview
26
26
years of professional experience
Work History
SENIOR COUNTER MANAGER
Estee Lauder Cosmetics Ltd
02.2017 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Senior Sales Associate
Valiram Group
10.2016 - 01.2017
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Senior Supervisor
SEPHORA PTE LTD
05.2009 - 07.2016
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
Cashier
NUANCE WATSON PTE LTD
01.2007 - 04.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
DFS Galleria
05.2002 - 05.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pharmacy Assistant
APEX PHARMACY
01.1999 - 01.2001
- Kept counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Education
No Degree -
WESTLAKE SECONDARY SCHOOL
SINGAPORE01-1996
No Degree -
SENNETT PRIMARY SCHOOL
SINGAPORE01-1987
Skills
- Customer assistance
- Customer engagement
- Product knowledge
- Inventory counting
- Team development
- Staff management
- Stock replenishment
- POS systems
- Customer consultations
- Merchandise display
- Product merchandising
- Order management
- Sales processing
- Employee evaluation reports
- Positive attitude
- Teamwork
- Problem-solving
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Active listening
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SENIOR COUNTER MANAGER
Estee Lauder Cosmetics Ltd
02.2017 - Current
Senior Sales Associate
Valiram Group
10.2016 - 01.2017
Senior Supervisor
SEPHORA PTE LTD
05.2009 - 07.2016
Cashier
NUANCE WATSON PTE LTD
01.2007 - 04.2009
Cashier
DFS Galleria
05.2002 - 05.2005
Pharmacy Assistant
APEX PHARMACY
01.1999 - 01.2001
No Degree -
WESTLAKE SECONDARY SCHOOL
No Degree -
SENNETT PRIMARY SCHOOL
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