Wesley Lee
Summary
Dynamic Business Analyst with a proven track record at NCS, where I enhanced business processes and customer satisfaction through expert data analysis and effective requirements gathering. Skilled in project management and workflow analysis, I excel in translating customer needs into actionable project scopes, significantly improving system functionalities and operational efficiency.
Overview
4
4
years of professional experience
Work History
IT Consultant
CJ logistics
Singapore
12.2024 - Current
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Business Analyst
NCS
Singapore
03.2022 - 12.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Creating not limited to maintenance/patches service requests in the form of instructions for relevant teams to push the patches through.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Desktop Support Engineer
NTUC Group
Singapore
03.2021 - 03.2022
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
Information Technology
Lithan Academy
Singapore 09.2021
Automation And Mechatronic
Ngee Ann Polytechnic
Singapore04.2015
Skills
Data Analysis
Requirements Gathering
Project Management
User Acceptance Testing
Workflow Analysis
Quality Assurance
Test case scenarios
Customer Targeting
Timeline
IT Consultant
CJ logistics
12.2024 - Current
Business Analyst
NCS
03.2022 - 12.2024
Desktop Support Engineer
NTUC Group
03.2021 - 03.2022
Information Technology
Lithan Academy
Automation And Mechatronic
Ngee Ann Polytechnic