Paul Macpherson
London
Summary
- A change agent and transformation executive, offering over 20 years of experience in leading transformational change, defining and delivering innovative customer, business and technology outcomes
- Extensive exposure in consulting and delivery of digital and meaningful experiences for clients & customers
- Expert in engineering culture and enablement (Cloud, I/P/SaaS), Agile Ways of Working and Lean Technology and Operations, Governance, Risk & Compliance
- Recognised as a collaborative and human leader who enjoys inspiring others to greater performance, and building confidence through mentoring, coaching and training
Overview
13
13
years of professional experience
Work History
Strategy, Architecture and Chief Operating Officer
HSBC PLC
09.2021 - Current
- accountable for Strategy, Innovation and Architecture and Chief Operating Officer for Technology
- responsible for Strategy and Architecture (across Technology, Business and Data domains) outcomes, including CIO for Global Data Platforms
- developed and executing Technology strategy (including outcomes across Speed, Scale, Resilience and People pillars, e.g., implementing a new core banking architecture and platform at scale)
- acting as a Chief Operating Officer for Technology
- responsible for 55,000 Technology resources across 80+ markets, overseeing a budget of c. US$9B (US$4B CTB and US$5B RTB)
- leading enterprise-wide Agile transformation, including value stream design, Global Functions re-wiring, automation of controls and DevSecOps
- managing separation / divesture outcomes across Europe, Asia and Canada for a total value of c. US$20B
- interface to PRA and other market regulators, e.g. MAS, HKMA and OCC
- Refined Technology organisational structure to consolidate, streamline and delineate necessary functions.
CIO, Consumer, Private Banking, and Business Bank
Standard Chartered PLC
06.2020 - 09.2021
- CIO, Enterprise Technology, including Finance, Risk/Compliance and HR functions (double-hatting)
- Improved overall financial reporting by streamlining control processes and reporting structures, transitioned Bank to single wallet (merged CTB and RTB), rolling investment and quarterly prioritisation.
CIO, Retail Banking, Private Banking, and Wealth
Standard Chartered PLC
06.2018 - 06.2020
- responsible for setting the strategic Information Technology and Operations (ITO) direction for Retail, Private Banking and Wealth Management (RPBWM)
- digital universe / transformation, ITO and RPBWM, including design, engineer and operate of 13 Digital Banks across Asia and Africa
- led and managed a team of ITO and business FTE (+17,000), as well as contract staff and outsourced resources; established organizational roles and responsibilities as appropriate to deliver and execute on Corporate Plan (US$2B)
- accountable for driving the principles of Enterprise Agility across the Bank, including operating model for Agile development teams (transitioned RPBWM ITO / COO / Functions / business teams in less than 6 months), Service Reliability Engineering, integrated Open Banking architecture and infrastructure (DevOps), process simplification (PMS and SDF)
- responsible for Enterprise data function, data governance, management, and personalisation
Global Head of Technology, Private Banking, Wealth
Standard Chartered PLC.
06.2018 - 01.2020
- responsible for setting the strategic Information Technology and Operations (ITO) direction for Private Banking and Wealth Management (PBWM)
- digital universe / transformation, ITO and PBWM
accountable for developing the digital initiatives to deliver on the direction, implemented a 5- year Corporate Plan, including Wealth Management Transformation (digitisation and core banking transformation), Advisory, Bancassurance, WMPS, Funds, Lending, Equities, FX, Private Bank Front Office and Private Bank Risk and Compliance - led and managed a team of ITO and business FTE (+7,000) as well as contract staff and outsourced resources; established organizational roles and responsibilities as appropriate to deliver and execute on the 5-year Corporate Plan
- financially responsible for managing, reporting, and tracking costs and allocations of a 5-year Corporate Plan / investment and BAU budget
- responsible for the design and implementation Bank’s API agenda, outcomes include: identification of platforms necessary to support a culture of open innovation internal to SCB, external research, development groups, academia and other innovation groups and partners via Open API strategy
EVP, Strategy Services
PNC Financial Services Group Inc
11.2013 - 01.2017
- responsible for setting the company's strategic Technology and Operations direction
Digital universe / transformation, Technology and Operations, Retail Banking, Wealth Management and Corporate - accountable for developing the strategic initiatives to deliver on the direction, implementing a 5- year Strategic plan
- led and managed a team of 5,000 as well as contract staff and outsourced resources; established organizational roles and responsibilities as appropriate to deliver and execute on the 5-year Strategic Plan (strategic initiatives include: Retail banking digital universe / transformation, digital technology workforce and talent performance management (implemented IBM Kenexa and SAP SuccessFactors) and architecture, Strategic workforce management, Technology Risk management, framework and metrics, Business continuity and Disaster Recovery, Cyber security, CMMI/Agile, testing centre of excellence, IT performance and financial transparency, application rationalization and migration, Employee Technology enablement, information and data management and data centre strategy and technologies
SVP
Visa Inc.
06.2011 - 11.2013
- SVP, Global Head of Systems Engineering and Operations
- responsible for the engineering and operations of Visa’s global systems (Credit, Debit, Prepaid, Mobile, and other Payment systems) and data centers; developing and implementing a strategy to innovate and invest; and transforming the team into a best in class operation (no critical or high system outage or business impact over multiple years, peak 85,000 transactions per second and $4.4T processed annually)
- accountable for business resiliency and disaster recovery of Visa’s global systems
- led and managed a global team of 10,000 professionals as well as contract staff and outsourced resources
- led and managed negotiations with Banks re-contracts and new business, e.g., JPMC and Citibank
- financially responsible for managing, reporting, and tracking costs and allocations of a global Engineering and Operations budget, providing clear and effective customer metrics and reporting, budget more than US$1.8B. Achieved ROE in low teens and cost reduction targets of 18% YOY
- designed and engineered VISA Payment outcomes (e.g. VisaPaywave, Visa Ready, Visa Checkout, Tokenisation, and Biometrics)
- interface to Board of Directors, Executive Committee and Regulatory bodies (Federal Reserve and The Office of the Comptroller of the Currency, the United States Department of the Treasury) on Technology and Operations matters
Other Relevant Experience
Dell, VMware, Accenture
Education
Shift Thinking
Singularity University
Dynamic Work Design
MIT Sloan
Law
Barrister And Solicitor
New Wales And Australian Capital TerritoryGraduate Diploma in Legal Practice - Law
The Australian National University
CanberraBachelor of Laws - Law
The Australian National University
CanberraSkills
- Design and engineer of Digital Banks
- Application architecture and technologies
- Enterprise resiliency and reliability
- Lean Technology and Operations
- Enterprise Agility
- Organisation design and performance
- IT automation and orchestration
- Business unit strategy, Commerical, Business Banking, Retail Banking, Wealth and Corporate
- Emerging technologies (Quantum computing, AI and Data)
- Risk framework and governance and management
- Product and business model innovation (eg, MOX and Trust)
- Enterprise architecture, service domains and capabilities
- Business unit transformation, Retail and Wealth Banking, Corporate and Commercial
- Strategic scenario planning and execution, M&A and workforce
- Brand strategy
Accomplishments
- responsible for Technology Graduates and interns at HSBC
- chaired D&I Council, Standard Chartered Bank
- involved in United Nations High Commission for Refugees
- led PNC Foundation partnerships with community-based non-profit organisations focusing on early education
- enhanced educational programmes and helped low-and-moderate income children through PNC’s signature cause, Grow Up Great
- collaborated with Sesame Street and developed a new digital storytelling game
- Contributed to multiple Visa Foundation programmes, including Women’s World Banking Summit
- part of Cancer Council Australia
Additional Information
On request
Timeline
Strategy, Architecture and Chief Operating Officer
HSBC PLC
09.2021 - Current
CIO, Consumer, Private Banking, and Business Bank
Standard Chartered PLC
06.2020 - 09.2021
CIO, Retail Banking, Private Banking, and Wealth
Standard Chartered PLC
06.2018 - 06.2020
Global Head of Technology, Private Banking, Wealth
Standard Chartered PLC.
06.2018 - 01.2020
EVP, Strategy Services
PNC Financial Services Group Inc
11.2013 - 01.2017
SVP
Visa Inc.
06.2011 - 11.2013
Other Relevant Experience
Dell, VMware, Accenture
Shift Thinking
Singularity University
Dynamic Work Design
MIT Sloan
Law
Barrister And Solicitor
Graduate Diploma in Legal Practice - Law
The Australian National University
Bachelor of Laws - Law
The Australian National University
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