Wen Zhen Gwendolyn Tan
Senior Analyst
Summary
Highly analytical and results-driven professional with 5 years of experience in data-driven product optimization, client and stakeholder management, fluent in English and Mandarin. Proven ability to translate complex data into actionable insights, drive strategic growth initiatives, and foster cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Senior Analyst
Mastercard
02.2024 - Current
- Drives CNP approval rate enhancement through continuous monitoring, monthly insights reports, and data-driven recommendations.
- Conducts Quarterly Business Reviews (QBRs) on Payment Optimization with key clients including Google, Meta, PayPal, and Microsoft.
- Conducts in-depth analysis of CNP Approval rate segments for QBRs, identifying key trends, challenges, and opportunities across diverse markets.
- Fosters cross-functional collaboration to investigate and resolve CNP Approval declines, significantly boosting overall approval rates.
- Co-developed the CNP Approval Rates Playbook, a key resource for internal teams and external stakeholders guiding optimization and challenge resolution.
Assistant Manager
Crédit Industriel et Commercial
06.2020 - 02.2024
- Translated complex bank data into actionable business insights and strategic trends, influencing management decisions.
- Leveraged SQL for risk reporting and business analysis, providing critical insights for informed decision-making.
- Designed and deployed Power BI/QlikSense dashboards for key portfolio metrics, enabling swift data extraction for deal underwriting and client portfolio oversight.
- Automated repetitive business processes via Excel VBA, significantly increasing operational efficiency.
- Management Associate (Structured & Corporate Finance front office): Conducted financial analysis for client businesses and underwrote Loan Credit Applications, supporting client engagements and mitigating financial risk.
Education
BBA - Business Administration
National University of Singapore
Singapore 04.2001 -
No Degree - NUS Overseas Colleges
Peking University
Beijing, China 04.2001 -
No Degree - Student Exchange Programme
Aalto University
Mikkeli, Finland 04.2001 -
Skills
Client & Stakeholder Management: Client Relationship Management (QBRs), Cross-functional Collaboration, Strategic Communication, Stakeholder Engagement, Solution Presentation
Data Analysis & Insights: Performance Optimization, KPI Monitoring & Reporting, Trend Analysis, Data-Driven Recommendations, Market Analysis, Power BI, QlikSense, SQL, R, Excel (VBA, Power Query, DAX, Power Pivot)
Project & Process Management: Process Improvement, Workflow Optimization, Agile Methodologies, Design Thinking, Problem Solving
Timeline
Senior Analyst
Mastercard
02.2024 - Current
Assistant Manager
Crédit Industriel et Commercial
06.2020 - 02.2024
BBA - Business Administration
National University of Singapore
04.2001 -
No Degree - NUS Overseas Colleges
Peking University
04.2001 -
No Degree - Student Exchange Programme
Aalto University
04.2001 -
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