YAP WEN YUN
Summary
Skilled public relation professional with nearly 9 years of experience in fostering positive relationships between organizations and media. Strong communication skills and confident presentation abilities to deliver professional image of employee, and reports to executive management. Profound understanding of the importance of good publicity, reputation management, and timely response to PR inquiries in the development and success of an organization. Oversee public relations activities and communications including planning activities and job scopes, to assist employee to achieve goals and successful.
Overview
11
11
years of professional experience
Work History
Public Relations Officer
Wai Fong Construction Pte Ltd
2021.06 - Current
- Manage public relation issues and general project enquiries with nearby residents/ public
- To prepare and disseminate the circulars to notify the residents and stakeholders of the work activities nearby.
- Handle and resolve conflicts, feedback, complaints pertaining to the project. Work closely with construction team to address to the feedbacks.
- Maintain good rapport and positive relations with residents.
- To attend LTA weekly and monthly meetings.
- Perform other public relations tasks as assigned by Management.
Public Relations Officer
Hi-Tek Construction Pte Ltd
2018.04 - 2021.05
- Handling and resolving conflicts, enquires, complaints & feedback from residents and follow up with contractors
- Liaise between HDB, Town Council and Contractor, to provide full information or necessary arrangement with resident
- Prepare & serve notice to resident, conduct pre-condition survey and arrange for water test, data entry to HIP information centre system (HICS)
- Planning and launching public relations programme such as lead a team to deliver a professional communication skill to the resident, and also deliver the good image to them to gain trust, between resident and contractor
- Communication to all relevant parties for starting and ending of project
- Do the schedule for them to entry every unit to do upgrading works
- Advise and update residents on construction progress and expected the inconvenience during the project
- Promote good relationship with residents
- Assist general administrative support to project team
- Prepare daily & monthly report.
Public Relations Officer
JS Metal Pte Ltd
2017.08 - 2018.03
- Handling and resolving conflicts, enquires, complaints & feedback from residents and follow up with contractors
- Prepare & serve notice to resident, conduct pre-condition survey and arrange for water test, data entry to HIP information centre system (HICS)
- Planning and launching public relations programme such as preparations of brochures and notice
- Advise and update residents on construction progress and expected the inconvenience during the project
- Promote good relationship with residents
- Assist general administrative support to project team
- Prepare daily & monthly report.
Public Relations Officer
NKH Constructions Pte Ltd
2015.12 - 2017.06
- Handling and resolving conflicts, enquires, complaints & feedback from residents and follow up with contractors
- Planning and launching public relations programme such as preparations of brochures and notice
- Coordinate with HDB & Town Council on matters and information to residents
- Advise and update residents on construction progress and expected the inconvenience during the project
- Promote good relationship with residents
- Assist general administrative support to project team
- Prepare daily & monthly report.
Roadshow Consultant
Singcash Pte Ltd
2015.05 - 2015.12
- Promote mobile remittance
- Assist the Sales & Operations Manager in overseeing the operations of the shops
- To drive in customer to flagship store through various sales channel activities
- To encourage and educating customer to use the services.
Centre Executive
The Ballet & Music Company Pte Ltd
2013.07 - 2015.03
- Answered an average of 30 calls per day by addressing customer enquiries, solving problems and providing new product information
- Politely assisted customers in person and via telephone
- Described education programme to customers and accurately explained details and care of merchandise
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Served as the main liaison between customers and management team
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Trained new employees on multiple programs, reports and data entry software
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Educated customers about the brand to incite excitement about the company's mission and values
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Answered customer telephone calls promptly and in an appropriate manner
- Responded to customer questions and requests in a prompt and efficient manner
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
Bachelor's Degree - Mass Communications
University Tunku Abdul Rahman (UTAR)
Malaysia01.2012
Higher Secondary/STPM/'A' Level/Pre-U - Arts & Social Science
University Tunku Abdul Rahman (UTAR)
01.2010
Major: Business -
Shen Jai High School
01.2007
Skills
- Strong written and oral communication skills to write and edit content
- Creative self-starter who can take information and transform it into something unique, authentic, and memorable.
- Proven organization and time management skills and an understanding of effective financial practices to guarantee that all campaigns are delivered on time and within budget.
- Innovative problem-solver who can find solutions to unexpected crises, which positions the company as a responsible leader that is committed to full disclosure and trustworthiness.
- Community Relations
- Stakeholder relationship management
Timeline
Public Relations Officer
Wai Fong Construction Pte Ltd
2021.06 - Current
Public Relations Officer
Hi-Tek Construction Pte Ltd
2018.04 - 2021.05
Public Relations Officer
JS Metal Pte Ltd
2017.08 - 2018.03
Public Relations Officer
NKH Constructions Pte Ltd
2015.12 - 2017.06
Roadshow Consultant
Singcash Pte Ltd
2015.05 - 2015.12
Centre Executive
The Ballet & Music Company Pte Ltd
2013.07 - 2015.03
Bachelor's Degree - Mass Communications
University Tunku Abdul Rahman (UTAR)
Higher Secondary/STPM/'A' Level/Pre-U - Arts & Social Science
University Tunku Abdul Rahman (UTAR)
Major: Business -
Shen Jai High School
Interested Field
Public Relations, Customer Service, Clerical/Administrative, Hotel/Tourism
Personal Information
- Gender: Female
- Nationality: Singaporean
Interested Field
Public Relations, Customer Service, Clerical/Administrative, Hotel/Tourism
Personal Information
- Gender: Female
- Nationality: Singaporean
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