Wen Xin Wong

The primary responsibility is to ensure the efficient operation of the retail store. Additionally, this role involves training new staff and providing support for HR administrative tasks. Responsibilities also include inventory management and stock processing, as well as overseeing the e-commerce platform (FarFetch). Furthermore, the position entails assisting with special events to enhance customer relationships and serving as a client advisor, while also being the main controller for alteration quality checks.

Manage two fashion brands located in a department store, focusing not only on inventory management but also overseeing retail sales and the e-commerce platform. Work in close partnership with the Visual Merchandising team to create impactful in-store displays. Additionally, design organized plans and training initiatives for onboarding new staff. Assist with HR administrative tasks as needed.

Enhanced customer satisfaction by delivering exceptional service and promptly addressing concerns. Independently oversaw store opening and closing procedures, reporting directly to the manager. Supervised daily sales floor activities, ensuring effective task assignment to maintain smooth operations. Managed inventory levels efficiently and addressed overstock issues. Conducted training for new employees to foster skill development. Collaborated with fellow supervisors to design and implement operational improvements focused on increasing efficiency.

Focused on cultivating customer relationships to enhance loyalty and encourage repeat business, while also upholding the store's presentation standards. Handled billing transactions meticulously, adhering to company operational procedures to guarantee accuracy in all financial transactions. Managed returns, exchanges, and refunds in accordance with store policies.