Wen Xin Hui
Summary
Focused on proper procedures to meet standards and specifications.
Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
11
11
years of professional experience
Work History
Client Services Manager
EightyTwo
09.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Food Packer
Flow Services Pte Ltd
09.2020 - 12.2020
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Communicated with supervisors regarding any issues with packaging process.
- Lifted, moved and organized large boxes of food to transport to and from storage.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Flight Attendant
Singapore Airlines
11.2017 - 06.2018
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Sales Representative
Poh Meng Engineering Pte Ltd
07.2016 - 11.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Taxation Officer
ABR Holdings Limited
02.2013 - 03.2013
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Collated and organized data entry documents into filing systems for easy access.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
Work History
Food Packer
Flow Services Pte Ltd
09.2020 - 02.2021
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Prepared food packaging boxes by folding and taping.
- Proved successful working within tight deadlines and fast-paced environment.
- Communicated with supervisors regarding any issues with packaging process.
- Lifted, moved and organized large boxes of food to transport to and from storage.
Flight Attendant
Singapore Airlines
11.2017 - 06.2018
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Assisted passengers with storing luggage and helped locate seating.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Advised passengers of flight regulations to maximize safety and security.
Sales Representative
Poh Meng Engineering Pte Ltd
07.2016 - 11.2016
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Taxation Officer
ABR Holdings Limited
02.2013 - 03.2013
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing.
- Collated and organized data entry documents into filing systems for easy access.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
Education
Bachelor of Economics And Finance - Economics And Finance
Royal Melbourne Institute of Technology
Singapore08.2016
Diploma - Management Studies
Singapore Institute of Management
Singapore01.2014
Higher Nitec - Accounting
Institute of Technical Education
Singapore12.2013
Skills
- Company Policy Adherence
- Guest Services
- Constructive Feedback
- Product and Service Knowledge
- Customer Relations
- Situational Awareness
- Business Correspondence
- Database Management
- Inquiry Requests
- Customer Support
Additional Information
Left Singapore Airlines due to pregnancy and was away under Military Spouse Deployment to the States for two years. (2021-2023)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Elementary (A2)
Malay
Elementary (A2)
Hobbies
- Committed to continuous personal growth by regularly reading on self-awareness, achieving goals.
- Makeup Enthusiast: Proficient in makeup application techniques and stay up-to-date with the latest beauty trends.
- Skincare Enthusiast: Knowledgeable about various skincare products and routines to maintain healthy skin.
Timeline
Client Services Manager
EightyTwo
09.2023 - Current
Food Packer
Flow Services Pte Ltd
09.2020 - 12.2020
Flight Attendant
Singapore Airlines
11.2017 - 06.2018
Sales Representative
Poh Meng Engineering Pte Ltd
07.2016 - 11.2016
Taxation Officer
ABR Holdings Limited
02.2013 - 03.2013
Bachelor of Economics And Finance - Economics And Finance
Royal Melbourne Institute of Technology
Diploma - Management Studies
Singapore Institute of Management
Higher Nitec - Accounting
Institute of Technical Education
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