Wen Ting Chien
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Jean Yip Salon. Expert in complaint handling and appointment scheduling, I excel in fostering client relations and improving service delivery. Leveraging active listening and Microsoft Excel proficiency, I consistently achieve positive outcomes, demonstrating a commitment to excellence and efficiency. Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
2
2
years of professional experience
Work History
Customer Service Consultant
Yun Nam Hair Care
Singapore
02.2023 - 04.2023
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Handled appointments , customer request , and data sorting for telemarketing.
Beauty Therapist
Jean Yip Salon
Singapore
02.2022 - 12.2022
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Educated clients on care processes and advised on further care and products.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Designed skin, body and hair care packages for individual clients.
Childcare Teacher
Little Gems Preschool
Singapore
01.2021 - 11.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Organized small groups of children while transitioning to and from outdoor play.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
Education
Beauty And Wellness -
ITE College East
Singapore11.2018
N Level -
Fajar Secondary School
Singapore12.2015
PSLE -
Zhenghua Primary School
Singapore12.2010
Skills
- Complaint Handling
- Documentation
- Customer Service
- Active Listening
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Product Knowledge
- Client Relations
- Appointment Scheduling
Timeline
Customer Service Consultant
Yun Nam Hair Care
02.2023 - 04.2023
Beauty Therapist
Jean Yip Salon
02.2022 - 12.2022
Childcare Teacher
Little Gems Preschool
01.2021 - 11.2021
Beauty And Wellness -
ITE College East
N Level -
Fajar Secondary School
PSLE -
Zhenghua Primary School