Wen Pei Goh

Freight Forwarding - Operation Executive (Aug 2015 – Apr 2017)

1. Handling China Consolidation (FCL - Import)

- Received and consolidation all bookings

- Coordinate with China counterpart to confirm container size and proceed the sailing booking with carrier

- Container loading plan

- Follow up the China container clearance status and depart status

- System (Cargowise) update

- Send pre-alert to client

- Permits declaration

- Arrange the container trucking

- Prepare DO and coordinate with transporter team the unstuffing and delivery schedules

- Tax invoice with delivery schedule to customers

- File closing and ensure all cost updated in system

2. Batam Export Shipment (LCL)

- Received booking and sailing booking with Co-loader to get the ASN

- Coordinate with transporter team the pick up schedule

- Update to customers the schedule and BL draft preparation

- Permit declaration

- Send tax invoice and pre-alert to customers

Freight Forwarding - Customer Executive (Apr 2017 – Jan 2018)

1. Handling client request

2. Sales supporting (Costing) - coordinate with Co-loader / carrier / oversea agents to get the cost and comparison

3. Facilitate communication with counterparts such as agents, sales and transporter team to coordinate customer orders

4. Handling the shipments (AIR / FCL / LCL)

5. Purchase marine insurance

Freight Forwarding - Senior Customer Executive (Jan 2018 – Jan 2021)

1. Handling VIP customers account request and maintain strong relationship

2. Costing and quotation (RFQ)

3. Guide junior the China Consolidation operations

4. Handling the daily operations

5. MY Consolidation (Cross Bonded Truck - Export)

- Bonded truck booking

- Follow up the K1 declaration and ensure data accurate

- Send shipping docs to Docs Team for permit declarations

- Proceed SST payment

- Send tax invoice and pre-alert to customer

6. Handling customer complaints and problem solving

Freight Forwarding - Customer Executive Leader (Jan 2021 – Jan 2023)

1. Lead the team to ensure timely response to customers and all operations smooth, providing guidance and support to team.

2. Handling Custom Query (if any)

3. Sales supporting to build up new agency project – Cambodia Consolidation (FCL – Export)

- Deal with carrier / NVOCC / Keppel warehouse for long term contract

- Sourcing sailing to customer (Cambodia agent) for planning and confirmation on console schedule

- Coordinate with shipper / counterparts by different shipments mode, eg. Local export / Transshipment

- Submit PM4 to carrier if DG contained, and follow up DG approval status

- Facilitate communication with counterparts such as agents, shipper and transporter team for export operations

- Update shipment summary to customer daily

- Follow up the final loading plan & SI with customer before stuffing

- Coordinate with Keppel warehouse the stuffing schedule and loading plan

- Send shipping docs to Docs Team for permit declarations

- Follow up the tally sheet and loading photos

- Send tax invoice and pre-alert to customer

- Send pre-alert and permit to local shippers

4. Handling customer complaints, eg.cargo / container damaged if any

5. Form D Application & Asean Single Window submission

Customer Executive Manager (Jan 2023 - Present)

1. Lead Contract Logistics Team

• Warehousing

- Coordinate with warehouse Team the stock in/out, stock take and inventory report

- Ensure fulfil bonded permit term and condition & update the WMS system timely

- Ensure billing on schedule

• Local Transport

- Sales supporting for costing and quotation

- Facilitate communication between customer and transporter team the clearance and delivery status

2. Supervise and lead a team of customer service representatives, providing guidance and support for both teams (Contract Logistics and Freight Forwarding Team)

3. Handling customer complaints and problem solving

4. Monthly case study

1. Documentation (Invoice) checking

2. Data entry

3. Target open account for each invoices finance output

3. Checker and approver

4. Weekly work distribution leader

5. Report generation

6. Correspondent

As a document Control admin, under Quality Assurance department. Created changes order based on product engineers' request & other documentation tasks.