Wenjiao Anna Siriwilai Thanukorn Wen

· Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

· Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts. Eg. Sending handmade birthday cards to clients and regular coffee meetings.

· Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

· Developed comprehensive retirement planning strategies to help clients maximize retirement savings.

· Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations. Eg. creating group chat with hotels for hotel staff enquiries, broadcast updated Covid-19 related guidelines regulations. Setting up system to manage daily operations for hotels, private home clients and public events(meetings/workshops).

· Collaborated on operational support tasks to achieve common goal. Effectively allocating resources to meet demands. Eg. Liasing with Covid-19 swabbers and clients to enusuresmooth operations, daily tasking for swabbers of Covid-19 swabs. Using Accredify platform to issue clients with official Covid-19 test results certification.

· Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Eg. Checking with client and hotel staff after completion of swab. Visiting of Hotels and Corporate offices to acquire feedback of our services

· Identified customer needs and negotiated and closed profitable projects with high success rate. Eg. Referrals from satisfied clients with our excellent customer services and turnaround time

· Managing Xero accounting system to issue invoices to clients

· Calculating monthly salary for swabbers

· Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

· Operated multi-line telephone system to answer and direct high volume of calls.

· Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.

· Helped with intake of new clients and materials by setting up files and documenting important information.

· Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

· Scheduled and coordinated meetings between legal teams and clients.

· Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

· Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

· Managed filing system, entered data and completed other clerical tasks.

· Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

· Maintaining and setup of meeting rooms.

· Liaising with the secretaries of the lawyers of the firm for booking of meeting rooms and after hours networking events

· Maintenance of inhouse Legal library for lawyers'

· Assisted coworkers and staff members with special tasks on daily basis.

· Volunteered to help with special projects of varying degrees of complexity.

· Answered questions and addressed, resolved, or escalated issues to management personnel.

· Answered incoming calls, directing clients to individuals addressing specific needs.

· Kept reception area clean and neat to give visitors positive first impression.

· Showing potential clients around the office and unoccupied offices.

· Handled complaints and questions and service recovery

· Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

· Maintaining/ordering of stationary supplies and completion of any other required opening or closing task to facilitate client operations.

· Inventory of office and building access cards

· Maintaining inventory of Pantry (Food, snacks and drinks)

· Set up service appointments to handle advanced technical concerns for clients

· Setting up of client office as per their requirements. Eg moving of table and chairs.

· Answering and transferring of virtual and floor clients' calls to respective office numbers and taking messages

· Corresponded with clients through email, telephone with regards to enquiries and call instructions or adhocrequests.

· Receiving of visitors and contacting floor or virtual clients to inform of arrival.

· Managing meeting room bookings and setting up of rooms

· Keeping record of all services and meeting room usage for month end billing

· Provided clerical support to company employees by copying, faxing, and filing documents.

· Assisted with onboarding new clients and securing paperwork completion.

· Handled cash transactions and maintained sales and payments records accurate

· Offered friendly and efficient service for visitors of client BHP Billiton at Marina Bay Financial Centre Tower 2

· Processing visitors registration

· Managing meeting room bookings and requirements

· Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

· Conducting safety induction for visitors

Managed daily operations of concierge desk and reporting of defects during floor walks

· Provide secretarial and administrative support to Associate Agency and Business Development

· Filed paperwork, sorted, and delivered mail and maintained office organization.

· Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

· Answered and redirected incoming phone calls for office.

Screened applicant resumes and coordinated both phone and in-person interviews

· Deliver excellent service to passengers and ever ready to address the special needs of each unique customer

· On hand knowledge of service procedures, customs and immigration information

· Followed company regulations and rules to promote safe environment for travelers

· Able to handle emergency situations such as aircraft evacuation

· Maintaining aircraft cabin, galleys and lavatories before and during flight

· Provided customer service to time share property owners through calls and email

· Assisted calls with customers on questions and membership renewal, holiday exchanges and packages.

· Telemarketing to promote membership to time share property owners

· Handled customer inquiries and suggestions courteously and professionally.

· Answered constant flow of customer calls with minimal wait times.

· Provide customer service to MSDN subscribers through calls and email for updating of particulars,subscription activation, renewal of membership.