WENG XHIN TAN
Summary
Experienced Well-Being Advisor with over 2 years of expertise in high-end retail sales and customer service within the wellness industry. Proven track record of exceeding sales targets and delivering exceptional service to VIP clients. Skilled in building lasting relationships with high-net-worth customers, offering personalized wellness solutions. Fluent in Mandarin, English, and Malay, ensuring seamless communication with a diverse client base. Adept at problem-solving, handling customer inquiries, and promoting brand loyalty, with a commitment to delivering an outstanding customer experience in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OSIM – Well-Being Advisor
OSIM International Pte. Ltd.
10.2022 - Current
- Premium Customer Experience – Provided personalized wellness consultations for high-end clients, recommending luxury massage chairs and health products to enhance their well-being.
- Sales & Revenue Growth – Applied consultative selling techniques to understand customer needs, consistently exceeding sales targets and optimizing the purchasing experience.
- VIP Client Relationship Management – Built and maintained strong relationships with high-net-worth customers, offering exclusive services to enhance loyalty and customer retention.
- Brand Representation & Product Promotion – Acted as a brand ambassador by effectively communicating OSIM’s wellness philosophy, executing store promotions, and elevating brand awareness.
- Multilingual Communication – Proficient in Mandarin, English, and Malay, ensuring seamless communication with both local and international customers.
- Exceptional Customer Service & Issue Resolution – Delivered top-tier customer service by promptly addressing inquiries and concerns, ensuring high satisfaction and brand trust.
- Team Collaboration & Training – Worked closely with team members to refine sales processes, assisted in onboarding and mentoring new staff, and contributed to overall team efficiency.
Area Coordinator
SELECT GROUP PTE. LTD.
01.2022 - 10.2022
- Evaluated and delivered feedback to staff both in on-going and annual evaluation processes.
- Reviewed quality of operations and team results against specifications.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Planned sequence of operations and established schedule.
- Processed orders and issued documentation.
- Tracked hours and inventory usage, and prepared associated reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Sous Chef
MAPLE PALACE CHINESE RESTAURANT
05.2019 - 09.2021
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Collaborated with staff members to create meals for large banquets.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Restaurant Waiter
MAPLE PALACE CHINESE RESTAURANT
05.2017 - 05.2019
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Trained new servers on restaurant policies and procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
S.M.J.K. Krian
Malaysia04-2017
Skills
- VIP Client Services & Relationship Management – Advanced
- Sales & Revenue Growth – Advanced
- Multilingual Communication (Mandarin, English, Malay) – Advanced
- Customer Engagement & Service Excellence – Advanced
- Problem-Solving & Conflict Resolution – Advanced
- Team Leadership & Training – Upper Intermediate
- Operations & Workflow Optimization – Upper Intermediate
Languages
CHINESE
ENGLISH
MALAY
Certification
Certified FOOD SAFETY AND HYGIENE, SELECT GROUP PTE. LTD.
Languages
Upper intermediate,4,Intermediate,3,Advanced,5
Timeline
OSIM – Well-Being Advisor
OSIM International Pte. Ltd.
10.2022 - Current
Area Coordinator
SELECT GROUP PTE. LTD.
01.2022 - 10.2022
Sous Chef
MAPLE PALACE CHINESE RESTAURANT
05.2019 - 09.2021
Restaurant Waiter
MAPLE PALACE CHINESE RESTAURANT
05.2017 - 05.2019
Certified FOOD SAFETY AND HYGIENE, SELECT GROUP PTE. LTD.
High School Diploma -
S.M.J.K. Krian
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