Weng Kui Ivan Kwok

• Basic: $4500
• Transport Allowance: $600
• Standby allowance $100 per week
• Incentives: $20 Per month for mobile
• AWS: N.A
• Bonus: N.A

Job Scope

• Diagnosed and resolved technical issues for Uninterrupted Power Supply in various operational settings.
• Conducted preventive maintenance to enhance equipment reliability and reduce downtime.
• Collaborated with cross-functional teams to implement effective solutions for customer needs.
• Provided on-site training and support to clients, improving user proficiency and satisfaction.
• Streamlined service processes by developing standard operating procedures for field operations.
• Led initiatives to optimize workflow efficiency, resulting in improved service delivery timelines.
• Analyzed customer feedback to drive enhancements in service offerings and customer experience.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Examined faulty UPS, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
• Scheduled service calls according to customer location and urgency of need.

• Basic: $4000
• Standby Allowance: $150
• Engineer annual Incentive: Subjective of part replacement and
• AWS: 1 Month
• Bonus: 1 Month
• Reason for Leaving: better salary expectations

Job Scope

• Diagnosed and resolved technical issues for Uninterrupted Power Supply in various operational settings.
• Mentored junior engineers, fostering skill development and knowledge sharing within the team.
• Examined faulty UPS, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Disassembled and reassembled UPS to repair or replace worn or malfunctioning components.
• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
• Tested equipment performance and demonstrated operation and servicing best practices.

• Basic: $1600
• Incentives: N.A
• AWS: 1 month
• Bonus: N.A
• Reason for Leaving: Better salary expectations

Job Scope

• Diagnosed and repair Uninterruped Power Supply, ensuring optimal functionality and customer satisfaction.
• Provided technical support to clients, troubleshooting issues efficiently and effectively.
• Executed routine maintenance procedures, minimizing downtime and extending equipment lifespan.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
• Optimized service delivery times, implementing efficient routing and scheduling strategies.
• Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Worked with diverse types of weather and ground conditions.