Weng Keat (Ken) Pang
Summary
Methodical IT Administrator with 11 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent construction operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Senior IT Administrator
Ed Zublin AG Singapore Branch
07.2017 - Current
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Implemented virtualization technologies to optimize resource utilization across multiple servers for cost savings.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Evaluated emerging technologies and provided strategic recommendations to senior leadership for potential adoption in support of business objectives.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Software Support Specialist
Info-Tech System Integrator Pte Ltd
05.2014 - 07.2017
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
- Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
- Delivered exceptional customer service through clear communication and empathy, resulting in increased client retention rates.
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solutions.
- Developed a comprehensive knowledge base of common software issues, facilitating quicker problem-solving for customers.
- Kept up-to-date with industry trends and advancements, allowing for more informed support recommendations when assisting customers.
- Fostered strong relationships with key clients by delivering personalized support and following up on previous issues, leading to increased loyalty and retention.
System Administrator
OCBC BANK
04.2012 - 04.2014
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved hardware and software issues.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Led server infrastructure development, quality assurance, staging and production systems.
Education
Bachelor of Information System Engineering - Information System Engineering
University Tunku Abdul Rahman
Malaysia05.2012
Skills
- Change Management
- Remote Support
- Technical Support
- Network Administration
- IT Infrastructure
- Server Management
- Configuration Management
- Backup Solutions
- Cloud Computing
- Active Directory
- Software Installation
- Help Desk Management
- Operating Systems
- Information Security
- Vendor Management
- IT Asset Management
- Network Monitoring
- Disaster Recovery
- System Security
- Incident Management
- Project Management
- User Support
- Application Configuration
Timeline
Senior IT Administrator
Ed Zublin AG Singapore Branch
07.2017 - Current
Software Support Specialist
Info-Tech System Integrator Pte Ltd
05.2014 - 07.2017
System Administrator
OCBC BANK
04.2012 - 04.2014
Bachelor of Information System Engineering - Information System Engineering
University Tunku Abdul Rahman
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