Ng Wenghong
Singapore
Summary
Dedicated and versatile F&B Service Crew professional with hands-on experience in high-paced restaurant environments, Serving over hundred customers daily. Possesses extensive knowledge of service standards and customer care across diverse cuisines, including Chinese, Western, and Thai. Additional expertise in beverage preparation, demonstrating a well-rounded skill set in both front-of-house operations and beverage crafting. A reliable team player committed to enhancing the guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tea Barista
ORIGIN TEAHOUSE PTE LTD
01.2026 - Current
- Prepared and served a diverse range of specialty teas, ensuring high-quality standards.
- Educated customers on tea varieties, brewing methods, and health benefits to enhance their experience.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
- Implemented inventory management practices to reduce waste and ensure product availability at all times.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared and cooked menu items according to established recipes and presentation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Part Time Service Crew
Fu Lin Men Cantonese
Singapore, SG
06.2024 - 02.2026
- Dining
- Provide friendly and efficient customer service as the first point of contact for all guests.
- Accurately take customer orders and process payments using the point-of-sale (POS) system.
- Serve food and beverages promptly, ensuring a high standard of presentation.
- Maintain the cleanliness and organization of the front-of-house area, including the dining space and counter.
- Address customer inquiries and resolve any issues promptly to ensure a positive dining experience.
Part Time Service Crew
Fourgather Thai Casual
Singapore, SG
10.2025 - 12.2025
- Dining
- Warmly greet guests upon arrival and escort them to their tables.
- Provide attentive and efficient table service, ensuring a high-quality dining experience.
- Assist with daily restaurant opening procedures, including setup, preparation, and ensuring the dining area is clean and well-stocked.
Contract Part Time
KOI THÉ SINGAPORE PTE LTD
Singapore, SG
08.2024 - 10.2024
- Execute daily operational tasks such as inventory ordering, kitchen prep, and topping preparation.
- Provide timely and friendly service to walk-in customers.
- Crafted and served a variety of bubble tea beverages with precision and attention to detail.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
Part Time Service Crew
Watami Japanese Dining
Singapore, SG
01.2024 - 05.2024
- Execute all daily Front of House operations, ensuring seamless service from opening to closing.
- Lead the closing process, including cash reconciliation, end-of-day reporting, and ensuring the venue is secure.
- Train, mentor, and onboard new part-time staff on all Standard Operating Procedures (SOPs), customer service standards, and cashiering duties.
- Operate the point-of-sale (POS) system efficiently, processing transactions and maintaining cash drawer accuracy.
Part Time Service Crew
COLLIN'S @ NEX
Singapore, SG
10.2021 - 12.2021
- Provide attentive table service, including greeting guests, presenting menus, and accurately taking food and beverage orders.
- Demonstrate thorough knowledge of the menu, with a specific emphasis on meat cuts and doneness levels (e.g., rare, medium-rare, medium, etc.) to guide guest selections.
- Collaborate effectively with the kitchen team to ensure order accuracy and timely delivery of meals.
- Manage the full service cycle from order entry to payment processing, ensuring a seamless dining experience.
Part Time Service Crew
Kam Boat ToaChew
Singapore, SG
01.2016 - 07.2021
- Provide seamless table service in a Chinese fine dining setting, including serving food and beverages.
- Managed the precise portioning and presentation of food according to establishment standards.
- Perform all ad-hoc tasks related to event service, including setup, breakdown, and maintaining a clean station.
- Work collaboratively with the management and kitchen team to ensure smooth event execution.
Part Time Service Crew
A-ONE F&B GROUP PTE
Singapore, SG
01.2016 - 02.2018
- Process customer transactions accurately and efficiently using our point-of-sale (POS) system.
- Follow all standard operating procedures (SOPs) for daily tasks and closing.
- Perform end-of-day closing duties, which may include tidying the store, restocking shelves.
- Assist with other tasks as needed to support the team.
Education
Diploma - Games Design & Development
Singapore Polytechnic
Singapore, SG01-2021
O-Level - undefined
Outram Secondary School
Singapore, SG01-2017
undefined
Standfort Primary School
Singapore, SG01-2013
Skills
- Order taking
- Cash handling
- Cashiering
- Food preparation
- Customer service
- Communication skills
- Teamwork and collaboration
Certification
WSQ Food Safety Level 1
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Tea Barista
ORIGIN TEAHOUSE PTE LTD
01.2026 - Current
Part Time Service Crew
Fourgather Thai Casual
10.2025 - 12.2025
Contract Part Time
KOI THÉ SINGAPORE PTE LTD
08.2024 - 10.2024
Part Time Service Crew
Fu Lin Men Cantonese
06.2024 - 02.2026
Part Time Service Crew
Watami Japanese Dining
01.2024 - 05.2024
Part Time Service Crew
COLLIN'S @ NEX
10.2021 - 12.2021
Part Time Service Crew
Kam Boat ToaChew
01.2016 - 07.2021
Part Time Service Crew
A-ONE F&B GROUP PTE
01.2016 - 02.2018
O-Level - undefined
Outram Secondary School
undefined
Standfort Primary School
Diploma - Games Design & Development
Singapore Polytechnic