Weng Ruilian
Singapore
Summary
Communicates well with customers. Adaptable and able to perform well during rush hours.
Overview
10
10
years of professional experience
Work History
Ops and Admin Manager
On and On Diners
11.2024 - Current
- Handled customer enquiries and client communications
- Coordinated order processing and sales completion
- Developed schedules and maintained task organization
- Prepared customer quotations and sales documentation
- Provided professional customer service and relationship management
- Supported operational processes to ensure efficiency
Sales Executive
Rasel Catering
01.2024 - 07.2024
- Drove lead generation and converted prospects into customers
- Managed customer enquiries with a focus on satisfaction and retention
- Performed proactive outbound calls to expand client base
- Coordinated order processing to maintain operational efficiency
- Developed tailored sales strategies to meet diverse client needs and preferences.
Admin
On and On Diners
09.2021 - 03.2022
- Settled any customer disputes in a professional and pleasant manner.
- Remained flexible, adaptable, and punctual.
- Assisted with general Ad-hoc office duties.
- Printing foodstamps for kitchen
- Preparing driver schedule, delivery orders, invoices.
Driver Assistant
On and On Diners
04.2019 - 03.2020
- Assisted with food preparation when necessary.
- Contributed ideas on how to improve the delivery process.
- Utilize excellent time management skills to ensure that orders were received on time.
- Physical work of carrying buffet trays, table, set up.
- Ensure cleanliness and food hygiene for food deliveries.
- Handled food with sanitation and safety in mind.
Service Crew
BOOST
10.2017 - 01.2018
- Maintained a focus on Service Values and Service Excellence.
- Made suggestions to customers based on preferences.
- Worked well independently as well as collaboratively.
Sales Promoter
SONY
10.2015 - 12.2016
- Brought forth a customer-centric attitude.
- Followed instructions from supervisors and aimed to increase workflow.
- Remained knowledgeable about industry trends.
Waitress
Nana's Green Tea
10.2015 - 12.2015
- Adhered to all company rules and guidelines.
- Worked as a flexible server during overflow periods.
- Accurately recorded orders and notified chefs of any dietary restrictions.
Education
N Level - undefined
Newtown Secondary
Singapore10.2016
undefined
Shuqun Secondary
Singapore03.2014
PSLE - undefined
Greenridge Primary
Singapore10.2011
Skills
- Fast Learner
- Customer Service
- Ability to Multitask
- Adaptability
- Communication
- Ability to Work Under Pressure
05 LANGUAGES
Chinese
Malay
English
Timeline
Ops and Admin Manager
On and On Diners
11.2024 - Current
Sales Executive
Rasel Catering
01.2024 - 07.2024
Admin
On and On Diners
09.2021 - 03.2022
Driver Assistant
On and On Diners
04.2019 - 03.2020
Service Crew
BOOST
10.2017 - 01.2018
Sales Promoter
SONY
10.2015 - 12.2016
Waitress
Nana's Green Tea
10.2015 - 12.2015
N Level - undefined
Newtown Secondary
undefined
Shuqun Secondary
PSLE - undefined
Greenridge Primary