Summary
Overview
Work History
Education
Skills
Motivation For Job Hunting
Timeline
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Weng Fan

Weng Fan

Singapore

Summary

Nearly 20 years of experience in market management, customer service and enterprise management. He has been involved in tourism, catering, trade and other industries, and has rich experience in cross-industry operation. Familiar with the Southeast Asian market, good at business development, customer communication, supply chain management and cross-cultural team cooperation, has a wide range of local and international business resources. With excellent experience in tourism industry, once served as the head of overseas market business in Singapore tourism company, familiar with tourism product planning, schedule and customer management. With strong team management ability, he has led several cross-functional teams to optimize business processes and improve operational efficiency. Strong adaptability, good at working in a fast-paced, multi-task environment, dealing with emergencies, to ensure customer satisfaction.

Overview

10
10
years of professional experience

Work History

Founder & General Manager

Self-operated
01.2023 - 03.2025
  • Company Overview: Trade & Catering
  • Establish and manage a comprehensive trade and catering enterprise, responsible for the company's overall operation, market expansion and customer management
  • Develop international trade business, be responsible for supply chain management, and establish cooperative relations with suppliers from Southeast Asian countries
  • Operate the local catering business, and be responsible for store location, marketing, promotion, customer service and staff management
  • Deal with the enterprise financial budget, cost control and profit optimization, to ensure the steady growth of the business
  • Build and manage cross-functional teams, improve team execution, and optimize business processes
  • Trade & Catering

Head of Overseas Business Development & Marketing

Beihui Guizheng International Travel Agency
09.2019 - 12.2022
  • Company Overview: Singapore
  • Responsible for the business expansion of Southeast Asian tourism market, establish cooperation with travel agencies, hotels and transportation companies, and optimize the tourist routes
  • Plan and organize group trips to ensure that customers get quality service and handle emergencies efficiently
  • Conduct market research, analyze industry trends, develop marketing strategies, and improve the company's brand influence
  • Responsible for customer management of tour group, handle customer consultation, booking, after-sales service, etc., and improve customer retention rate
  • Singapore

Marketing Director

Beihui Zizhong Real Estate Investment Co., Ltd.
06.2015 - 09.2019
  • Responsible for the marketing and customer management of the company's tourism real estate projects, coordinating marketing activities, and enhancing the project visibility
  • Organize customer delegation, provide customized itinerary arrangement, and help customers experience the tourism resources around the project
  • Lead the marketing team, develop promotion strategies, and cooperate with tourism-related agencies to enhance the attractiveness of the project

Education

MBA -

Heriot-Watt University
06.2021

Bachelor - Chinese Language and Literature

Central China Normal University
01.2007

Skills

  • English
  • Mandarin Chinese
  • Word
  • Excel
  • PPT
  • Customer management
  • Team management
  • Market research
  • Industry trend analysis
  • Product promotion
  • Cross-cultural communication
  • Business communication
  • Market analysis
  • Business development
  • Customer acquisition
  • Cross-functional collaboration
  • Customer relationship management
  • Entrepreneurial and innovative

Motivation For Job Hunting

Due to the high operating costs of running an independent company, I had to close the company. Now I hope to find a more stable career development opportunity in line with my own experience and interests. The tourism industry has always been one of the fields I am good at. I have rich experience in market development, customer management and team operation. I believe I can give full play to your advantages in your company and create value for the company.

Timeline

Founder & General Manager

Self-operated
01.2023 - 03.2025

Head of Overseas Business Development & Marketing

Beihui Guizheng International Travel Agency
09.2019 - 12.2022

Marketing Director

Beihui Zizhong Real Estate Investment Co., Ltd.
06.2015 - 09.2019

Bachelor - Chinese Language and Literature

Central China Normal University

MBA -

Heriot-Watt University

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Weng Fan