Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Tay

Wendy Tay

Summary

Dynamic leader and former Owner & Beautician with a proven track record at Standard Chartered Private Bank, enhancing customer relations and spearheading business growth initiatives. Expert in strategic planning and team leadership, I've successfully driven revenue growth and fostered strong client relationships through effective communication and project management. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 17 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated beautician and beauty professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused Beautician with in-depth experience with hair, makeup, skin treatments, nails and massage. Familiar with managing schedules, restocking supplies and sterilizing equipment. Personable and outgoing individual with dedication to reliability and organization. Friendly and upbeat Beautician with 17 years of experience in Aesthetics industry and hardworking mentality. Dedicated to satisfying clients and gaining repeat business. Excellent communication, interpersonal and conflict resolution skills for best-in-class customer service. Talented salon professional well-versed in styling hair and makeup, as well as keeping an organized and clean shop. Excellent communication, interpersonal and conflict resolution skills. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Friendly Cosmetologist with 17 years of experience in face and skincare. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Motivated by love of aesthetic improvement and desire for customer satisfaction. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 17 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

25
25
years of professional experience

Work History

Owner, Beautician

Self-employed
03.2007 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability (example, during Covid-19 economic challenge)
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Relationship Service Manager

Standard Chartered Private Bank
10.2006 - 06.2008
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Maintained records of service transactions and customer feedback for future reference.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Early Childhood Educator

Cherie Hearts Preschool
06.2003 - 06.2006
  • Learnt resilience and survival skills during this period, amidst a severe pandemic which started in February 2003. Was challenged to study and worked part-time as an Early Childhood Educator amidst the SARS(Severe acute respiratory syndrome) outbreak(Years 2003-2005), as flight attendants were encouraged to take No-pay-leave as long as they can, for Singapore Airlines to counter this challenging economic depression.
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents and other staff about student progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Implemented evidence-based behavior management systems to maintain a positive atmosphere conducive to learning for all students.
  • Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
  • Utilized research-based instructional strategies to promote critical thinking skills in young learners.
  • Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
  • Increased early numeracy proficiency by integrating math concepts into daily routines and playtime activities.
  • Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
  • Conducted regular evaluations of teaching practices, refining techniques for optimal student engagement and comprehension.
  • Improved literacy rates by implementing targeted reading interventions and guided reading sessions.
  • Supervised student teachers to provide objective feedback.
  • Coordinated extracurricular activities such as field trips and community service projects to connect classroom learning with real-world experiences.
  • Established positive relationships with students and families.
  • Organized and supervised large and small group activities.
  • Created safe and nurturing learning environment for preschoolers.
  • Modeled positive behavior and communication skills for students.
  • Monitored classroom to verify safe and secure environment.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Guided students to develop social, emotional and physical skills.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Supported students in developing self-esteem and self-confidence.
  • Developed innovative activities to engage young children in learning process.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Developed and implemented behavior management plans.
  • Incorporated music, art and literature into curriculum.
  • Utilized creative teaching strategies to engage students in classroom.
  • Assessed student progress and provided feedback on educational development.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Encouraged use of technology to support student learning.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

International Flight Attendant

Singapore Airlines Ltd. / ADR
11.1999 - 05.2006
  • Resolved passenger conflicts and medical emergencies during flights.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
  • Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
  • Promoted airline loyalty programs, leading to increased membership enrollment rates among frequent flyers on international routes.
  • Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
  • Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
  • Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
  • Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
  • Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
  • Handled various currencies confidently when processing in-flight purchases made by international travelers across different routes.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Used excellent customer service skills in addressing passengers' needs.
  • Responded to passenger emergencies to provide first aid.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Answered passengers' questions about flight, aircraft and destination.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Advised passengers of flight regulations to maximize safety and security.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Assisted passengers with storing luggage and helped locate seating.
  • Assisted passengers in boarding and deplaning aircraft.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Learnt resilience and survival skills amidst a severe pandemic which started in February 2003. Was challenged to study and worked part-time as an Early Childhood Educator amidst the SARS(Severe acute respiratory syndrome) outbreak(Years 2003-2005), as flight attendants were encouraged to take No-pay-leave as long as they can, for Singapore Airlines to counter this challenging economic depression.

Education

Diploma - Diploma in Early Childhood Education - Teaching

International Centre For Early Childhood Education
International Building, Singapore
09.2007

Beauty Therapy Diploma - Beauty & Skin Care

Top To Toe Beauty College
Far East Shopping Plaza, Singapore
02.2002

Diploma in Instrumentation & Control Engineering - Instrumentation & Control Engineering

Singapore Polytechnic
Dover Road
06.1999

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Staff Management
  • Marketing
  • Financial Management
  • Staff hiring
  • Business Development
  • Business launch
  • Business Administration
  • Business marketing
  • Product branding
  • Financial Planning
  • Sales management
  • KPI Management
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Schedule Management
  • Records Organization and Management
  • Desktops, Laptops, and Mobile Devices
  • Customer Retention
  • Employee Relations
  • Budget Control
  • Staff training/development
  • Delegating Work
  • Performance Improvement
  • Employee Motivation

Timeline

Owner, Beautician

Self-employed
03.2007 - Current

Relationship Service Manager

Standard Chartered Private Bank
10.2006 - 06.2008

Early Childhood Educator

Cherie Hearts Preschool
06.2003 - 06.2006

International Flight Attendant

Singapore Airlines Ltd. / ADR
11.1999 - 05.2006

Diploma - Diploma in Early Childhood Education - Teaching

International Centre For Early Childhood Education

Beauty Therapy Diploma - Beauty & Skin Care

Top To Toe Beauty College

Diploma in Instrumentation & Control Engineering - Instrumentation & Control Engineering

Singapore Polytechnic

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