Managed time efficiently in order to complete all tasks within deadlines.
Self-motivated, with a strong sense of personal responsibility.
Operations Analyst
UBS Wealth Management
03.2007 - 05.2011
Reduced risk exposure by conducting thorough risk assessments.
Maintain internal customer satisfaction levels with timely resolution of issues.
Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
Supported supervisor and associated team members to maintain system functionality.
Disbursement Officer
Overseas Chinese Banking Corporation
08.2004 - 12.2005
Teacher
PAP Community Foundation (PCF)
03.2003 - 05.2004
Created a safe, comfortable and fun loving environment for children for the age of 4 to 6 years old
Taught self-help skills (toileting, personal hygiene)
Demonstrated patience and understanding while managing difficult children
Create fun, exciting activities from reading resource books to stimulate play, including vegetables painting and cookery lessons
Maintained children’s attention while presenting materials in fun and interesting way
Assisted in directing field trips including, 'Mandai Zoo' and 'Racial Harmony Tour'
Arranging and preparing dance performance for this year’s kindergarten 2 graduates
Collaborate with fellow colleagues, supervisors and parents to maintain 'partnership' environment
Provide and foster effective communication with parents by providing verbal reports on their child behavior
Disbursement officer (Auto Finance/ Hire Purchase Support Centre)
Maybank
02.2002 - 02.2003
Customer service (trade services department)
Standard Chartered Bank
10.2001 - 11.2001
Sales Associate (Ready Credit Department)
Citibank N.A.
06.2001 - 10.2001
Education
University of London - Banking and Finance
University of London
Singapore Institute Of Management (SIM)
07.2002
Nanyang Polytechnic - Banking and Finance Management
Nanyang Polytechnic
Singapore
06.2001
Some College (No Degree) -
Bowen Secondary School
Singapore
Skills
MS Office
Word
Excel
Power Point
Industrial Placement Programme
10/01/00, 01/01/01, Standard Chartered Bank Card Services, Customer Satisfaction Officer
Teaching Enterprise Project Attachment Programme
08/01/99, 10/01/99, Nanyang Polytechnic POSBank, Bank Teller
06/01/99, 08/01/99, Inward Clearing Unit, Newton Branch
Course Projects
Successfully completed and presented group projects for modules such as: Small Business Development (SBD), International Business II (IBII)
Lead a group of 150 Japanese students from Muji High School for a tour around NYP campus.
Skills
Demonstrate sound writing and speaking skills and polished in report writing, presentations and speech classes., Developed analytical and writing skills through doing surveys, research on companies., Learned Japanese as a foreign language during 2nd year., Organized events for the Guitar Club as a committee member., Assist in scheduling events for the tour of the Japanese students., MS Office (Word, Excel, Power Point), Macromedia Dreamweaver, English, Mandarin (spoken & written), Japanese (basic)
Hobbies and Interests
Enjoy walks, bakes and outdoor activities like badminton,swimming.
Personal Information
Age: 42
Date of Birth: 09/08/81
Nationality: Singaporean
Marital Status: Married
Timeline
Full Time Mum
Self
05.2011 - Current
Operations Analyst
UBS Wealth Management
03.2007 - 05.2011
Disbursement Officer
Overseas Chinese Banking Corporation
08.2004 - 12.2005
Teacher
PAP Community Foundation (PCF)
03.2003 - 05.2004
Disbursement officer (Auto Finance/ Hire Purchase Support Centre)
Maybank
02.2002 - 02.2003
Customer service (trade services department)
Standard Chartered Bank
10.2001 - 11.2001
Sales Associate (Ready Credit Department)
Citibank N.A.
06.2001 - 10.2001
University of London - Banking and Finance
University of London
Nanyang Polytechnic - Banking and Finance Management