Wendy Luan Keow Tang
Singapore
Summary
To seek a fulfilling and rewarding career in a challenging organization that embrace the importance of problem solving and interpersonal skills to generate precise and accurate operational activities for enhancing productivity. In additional, seeking to use my medical knowledge and leadership skills to guide fellow teammates as well as my communication skills and experiences to build a strong network of business partners and customers.
Overview
24
24
years of professional experience
Work History
CLINIC MANAGER
DR J J CHEE OBSTETRICS & GYNAECOLOGY PTE LTD
11.2017 - Current
- Setting up a brand-new clinic from scratch.
- Working closely with doctor to develop and grow capabilities and productivity.
- Set performance objectives with staff and provide feedbacks.
- Carrying out market research, competitor and patients surveys.
- Oversee and carrying out day-to-day clinic operations.
- Responding to, and following up on sales and marketing enquiries through post, telephone, email and personal visits.
- Purchasing of clinic’s consumables & medication and monthly stock taking.
- Responsible in liaising and building relationship with a range of stakeholders, e.g patients, suppliers, colleagues etc
- Demonstrating an organized, effective and timely approach to all tasks.
- Organizing and prioritizing own workload to ensure provision of quality service.
- Plan and organize doctor’s schedules and arrange patients’ appointment and surgeries accordingly.
- Keep track on the source of referrals and Google referral ROI reports.
- Handling insurance and outstanding payment matters.
- Preparing payment for suppliers and expenses report for accountant monthly.
- Monitoring company’s website.
- In charge of manpower schedule.
- Recruiting new staff i.e. Job posting, screening and interview
ASSISTANT MARKETING MANAGER (CLINIC MANAGER)
THE OBSTETRICS & GYNAECOLOGY CENTRE PTE LTD (SUBSIDIARY OF SINGAPORE MEDICAL GROUP LIMITED)
05.2011 - 10.2017
- An active player in planning and carrying out sales and marketing activities which includes developing ideas and creating offers for marketing by market segments.
- Responding to, and following up on sales and marketing enquiries through post, telephone, email and personal visits.
- Maintaining and developing existing and new patients through planned marketing efforts, e.g events, forums, educational booths etc
- Carrying out market research, competitor and patients surveys.
- Responsible in liaising and building relationship with a range of stakeholders, e.g patients, suppliers, colleagues etc
- Demonstrating an organized, effective and timely approach to all tasks.
- Organizing and prioritizing own workload to ensure provision of quality service.
- Plan and organize doctor’s schedules and arrange patients’ appointment and surgeries accordingly.
- Keep track on the source of referrals and Google referral ROI reports.
- Handling insurance matters.
ASSISTANT MARKETING MANAGER
CITISPA
11.2009 - 04.2011
- Play an independent role in planning and during road shows, events and opening of new outlets to ensure revenue and operating expense are well managed.
- Propose and develop ideas for events.
- Brainstorming and propose ideas on promotions for different festive seasons.
- Liaising with business partners for event collaboration
MARKETING EXECUTIVE
SINGAPORE AESTHETIC CENTRE
01.2009 - 11.2009
- Propose and develop ideas for monthly promotions.
- Responding to, and following up on sales and marketing enquiries through post, telephone, email and personal visits.
- Carrying out market research, competitor and patients surveys.
- Maintaining and developing existing and new patients through planned marketing efforts, e.g events, forums, educational booths etc
ACCOUNTS ASSOCIATE
NTUC LINK PTE LTD
07.2005 - 06.2006
- Responsible in sending out monthly invoices to customers as well as following up with customers regards to outstanding bills and solving discrepancies raised by them.
- Sending out statement of accounts and prepare aging report at the end of every month.
- Also played a role as an accounts payable to prepare payment to suppliers and issuing out petty cash.
- Involve in maintaining daily credit control and assist in month end closing of accounts.
ACCOUNTS OFFICER
CATHAY CINEPLEXES PTE LTD
04.2005 - 07.2005
- Responsible for daily sales report from cinemas and report accordingly.
- Sending out invoices to customers and following up with outstanding bills.
- Involve in maintaining credit control every day.
TRAINEE (STUDENT INTERNSHIP PROGRAMME)
FOUR SEASONS HOTEL SINGAPORE
10.2004 - 12.2004
- Assign for job rotation within department (Accounts Payable, Accounts Receivable, Income Auditing and General Cashier)
- Also responsible to assist income auditor and account assistant in daily accounting and auditing activities.
EVENT ORGANIZER (SCHOOL HOLIDAYS WORK)
CHOICE CREATION PTE LTD
05.2004 - 06.2004
- Assist manager in event organizing and renting out stores to tenants.
- Involve in other ad-hoc administrative activities.
EVENT HELPER (SCHOOL HOLIDAYS WORK)
MOBILEONE LTD (M1)
05.2003 - 06.2003
- Assign to distribute service pamphlets and educate
- Also responsible to arouse the interest of the public to M1’s Value Added Services
ADMINISTRATIVE CLERK (ITE STUDENT INTERNSHIP PROGRAMME)
THE GREEN BOOK
11.2001 - 12.2001
- Assist department head in checking out the existence of companies in Singapore so as the Green Book CD Rom could reach them.
Education
Bachelor of Business - Marketing
Royal Melbourne Institute of Technology University
12.2008
Diploma in Accounting & Finance - undefined
Temasek Polytechnic (School of Business)
05.2005
Higher National ITE Certificate in Accounting - undefined
Institute of Technical Education (Bishan)
05.2002
Certificate in Office Skills - undefined
Institute of Technical Education (Bishan)
12.1999
GCE “N” Level - undefined
Bowen Secondary School
12.1998
Primary School Leaving Examination - undefined
Bendemeer Primary School
12.1994
Skills
- Strong, operational, communication skills and sales support
- Result oriented, able to work under stress, face paced and multi-task effectively in a dynamic environment
- Independent, initiative and an effective team player
- Clinical Management such as operational, staff, patient care, policy & procedure, quality improvement and clinic budget
- Adherence to relevant healthcare regulations, laws and ethical standards
- Employee training
Notice Period
2 months
Timeline
CLINIC MANAGER
DR J J CHEE OBSTETRICS & GYNAECOLOGY PTE LTD
11.2017 - Current
ASSISTANT MARKETING MANAGER (CLINIC MANAGER)
THE OBSTETRICS & GYNAECOLOGY CENTRE PTE LTD (SUBSIDIARY OF SINGAPORE MEDICAL GROUP LIMITED)
05.2011 - 10.2017
ASSISTANT MARKETING MANAGER
CITISPA
11.2009 - 04.2011
MARKETING EXECUTIVE
SINGAPORE AESTHETIC CENTRE
01.2009 - 11.2009
ACCOUNTS ASSOCIATE
NTUC LINK PTE LTD
07.2005 - 06.2006
ACCOUNTS OFFICER
CATHAY CINEPLEXES PTE LTD
04.2005 - 07.2005
TRAINEE (STUDENT INTERNSHIP PROGRAMME)
FOUR SEASONS HOTEL SINGAPORE
10.2004 - 12.2004
EVENT ORGANIZER (SCHOOL HOLIDAYS WORK)
CHOICE CREATION PTE LTD
05.2004 - 06.2004
EVENT HELPER (SCHOOL HOLIDAYS WORK)
MOBILEONE LTD (M1)
05.2003 - 06.2003
ADMINISTRATIVE CLERK (ITE STUDENT INTERNSHIP PROGRAMME)
THE GREEN BOOK
11.2001 - 12.2001
Diploma in Accounting & Finance - undefined
Temasek Polytechnic (School of Business)
Higher National ITE Certificate in Accounting - undefined
Institute of Technical Education (Bishan)
Certificate in Office Skills - undefined
Institute of Technical Education (Bishan)
GCE “N” Level - undefined
Bowen Secondary School
Primary School Leaving Examination - undefined
Bendemeer Primary School
Bachelor of Business - Marketing
Royal Melbourne Institute of Technology University