Wendy Hoang

Carrier Operation

• Provide data analysis and support operation team in the routing or pricing changes for top customers according to the RFP/market shift/daily loss. Supported Chinese customers before (Wechat, Huawei, Bigo, Sparkoo, Alibaba, etc.).
• Build up the tableau report to track APAC CMT accounts. The report includes APAC CMT Account, Routing Target Group, Margin Contributor, Margin and Revenue Trend, etc.
• Actively support the sale team in the daily task with troubleshooting the issue, routing adjustment, testing the route, whitelisting number to resolve the issue.
• Review and analyse APICAR (New Requirement) ticket and APICON/RVECON tickets. Actively triaging the ticket and analyze the ticket based on the ticket category. Have assign the ticket according to the country manager. Review/resolve the requirement and close the ticket.
• Working on the interconnection onboarding process, be responsible for APAC’s connectivity.
• Part of Project 'Carrier Connectivity Matrix Features'
• Able to generate queries in MySQL and Snowflake. Familiar with using Jira, Zendesk, Admin Dashboard, Tableau, Confluence, Kibana Elastic, Texter and Ascade (for testing the route).

Carrier Performance

• As part of the Carrier Performance team under the API Product - CPass Platform. Focusing on improving the productivity of daily operations in both Voice and SMS business.
• Modeling and delivering SMS/Voice Analysis (daily/weekly/monthly/ad-hoc) to improve cost performance. Create and maintain different reports or dashboards.
• Supporting, analyzing and prioritizing requirement from other stakeholders (Pricing/Routing/Sales/Deal Desk).
• Coordinating with stakeholders (Quality, Engineer, Finance, Legal, Commercial Operation) in the Interconnection On-boarding process.
• Working as Carrier Relation Manager in Vietnam market. Sourcing and on-boarding new suppliers (Local A2P provider or network operator) for SMS/Voice Business.
• Achieve strong relationship with local A2P vendors and network operators to optimize the unit cost.

• Maintaining and monitoring project plans, project schedules, budgets, risk management and expenditures.
• Working closely with external vendor (ATM suppliers), internal software developer team, and design teams for implementation new innovation.
• Support the Senior Sale Team and C-level Managers with the strategic planning/reporting/dashboard.
• Prepare objectives for KPIs, dashboards, scorecards, and forecasting models. Deliver (weekly/monthly) report and analysis of project progress to C-level Managers.
• Working with quality control (manual test, test case, test plan). Visualize data to communicate performance and impact of product changes.
• Collaborate to create key metrics; monitor and share insights to report top management
• Analyzed project data to identify trends and provide insights to stakeholders
• Monitored project performance, taking corrective action when necessary to ensure successful project completion
• Outstanding completed project: Hitachi-Omron ATM Acquisition into Vietnam market (Hanoi and Hochiminh City).

• Liaising with both local and international content suppliers (Television Broadcaster, Internet Television Provider, Media Distribution, Film Distribution, Content Studio Providers) to purchase the license for TV programs (Gameshow Format, Drama, Movie).
• Collaborate with production team to ensure the gameshow format can be produced and broadcasted accordingly.
• Collaborating with authorized broadcaster personnel and internal play-writer to ensure the content of TV Programs/Drama/Movie
• Liaising with content buyers from the local market. Selling the TV License of Asia Drama to local broadcaster.
• Actively joining media and television conference both local and international.
• Forecast, plan to meet KPIs, ensuring sales growth.
• Conduct business research on the rating for the TV format/program in Vietnam. Maintained relationships with current content providers to ensure timely delivery of content.
• Developed and implemented policies and procedures to ensure content acquisition process was optimized
• Outstanding Completed Project: Acquisition of Gameshow Format “The Million Pound Drop Season 2”, “Hole In The Wall Season 2 and Season 3”, “Wheel of Fortune 2016 and 2017”.

• Budgeting preparation: Development of business plans with business stakeholders
• Support the wider sales and marketing team by providing analysis and adding insights through technology
• Working closely with tester and developer to change and implement needed
• Prepare actual weekly/monthly reports for the business Clients Assist the Manager (Sales Support) in the preparation of the annual budget and regular forecasting exercise
• Experience in CRM and ERP and knowledge about SQL, data cleaning, data modeling, and user stories