Wendy Ha
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Ayam Penyet President through exceptional customer service and strong multitasking abilities. Skilled in cash handling and team collaboration, consistently maintaining high service standards and improving operational efficiency. Achieved significant improvements in guest experience by leveraging hospitality expertise and menu knowledge. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
3
3
years of professional experience
Work History
Waitress
Ayam Penyet President
2021.01 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Call Centre
AIA Group
2024.02 - 2024.04
- Managed vendor relationships, negotiating contracts with telecommunication providers for optimal service at competitive prices.
- Implemented a regular feedback loop with agents, incorporating their insights and suggestions to improve call center operations continuously.
- Drove cost savings through the implementation of efficient call center technologies and software solutions.
- Enhanced customer satisfaction by implementing effective call center strategies and streamlining processes.
- Implemented quality assurance measures, monitoring calls for adherence to company policies and procedures.
Hostess,waitress,bartending
Lolla
2022.01 - 2023.12
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Receptionist Administrator
Sakura Facials
2022.06 - 2022.08
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
No Degree - Secondary Education
Bartley Secondary School
Bartley06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Menu Recommendations
- Customer experience
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document Management
- Appointment Scheduling
- Supply Management
Languages
Chinese (Mandarin)
Elementary (A2)
English
Upper intermediate (B2)
Malay
Elementary (A2)
Timeline
Call Centre
AIA Group
2024.02 - 2024.04
Receptionist Administrator
Sakura Facials
2022.06 - 2022.08
Hostess,waitress,bartending
Lolla
2022.01 - 2023.12
Waitress
Ayam Penyet President
2021.01 - Current
No Degree - Secondary Education
Bartley Secondary School
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