Wendy Ha
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Waitress
LOLLA
08.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Handled complaints and questions relating to drinks or food promptly.
- Suggested wine pairings to go with specific menu items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Waitress
Ayam penyet president
11.2021 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bartley Secondary School
Bartley06.2021
Skills
- Price Memorization
- High-Volume Dining
- Specials Promotion and Upselling
- Guest Flow
- Front of House Display Creation
- Warm and Friendly
- Transactions and Cash Handling
- Recommend Menu Items
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Indonesian
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Waitress
LOLLA
08.2022 - Current
Waitress
Ayam penyet president
11.2021 - 10.2022
Bartley Secondary School
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