Summary
Overview
Work History
Skills
Timeline
Generic

Wei Xuan Nelson Kok

Summary

Dynamic hospitality professional with extensive experience at White Shades and Marusaya, excelling in customer service and food safety. Proven ability to enhance customer satisfaction and streamline operations, contributing to increased repeat business. Skilled in cleaning and sanitizing, with a strong focus on teamwork and stress tolerance in fast-paced environments.

Service industry professional with track record of delivering exceptional customer service. Known for reliability, flexibility, and ability to work well under pressure. Strong focus on teamwork and adaptability, with expertise in maintaining clean and welcoming environment.

Overview

14
14
years of professional experience

Work History

Service Crew Member

White Shades
09.2023 - Current
  • Kept customers and crew areas organized.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Planning events for customers that are hosting large gatherings.

Chef

Marusaya
01.2021 - 08.2023
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Coordinated with team members to prepare orders on time.

Chef

Kohaku Tendon
01.2018 - 12.2020
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.

Sushi Chef

Kings Know International PTE
06.2018 - 12.2018
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.

Service Crew Member

Acid Bar
01.2015 - 2016
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

Banquet Server

TCC Agency
01.2012 - 2015
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Skills

  • Customer service
  • Cleaning and sanitizing
  • Cleanliness and hygiene
  • Stress tolerance
  • Hospitality service expertise
  • Customer engagement

Timeline

Service Crew Member

White Shades
09.2023 - Current

Chef

Marusaya
01.2021 - 08.2023

Sushi Chef

Kings Know International PTE
06.2018 - 12.2018

Chef

Kohaku Tendon
01.2018 - 12.2020

Service Crew Member

Acid Bar
01.2015 - 2016

Banquet Server

TCC Agency
01.2012 - 2015

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Wei Xuan Nelson Kok