Mixed Martial Art (MMA), Working out in the Gym, Running, Swimming, Water-Surfing, Movie
Languages
Timeline
Wei Siang Aloysius Tan
Summary
Career: I am a self-discipline person who always live with a never give up attitude and a cultural man with many talents in my life. In terms of my career in sales logistics industries. I have been in the courier service logistics industry since 2012 and I started out as a Telemarketing Executive for more than 4 years of experience in sales hunting job. I progress to Tele Sales Executive which is an Indoor Sales in account management and through this Tele Sales account management role, I have proven monthly track record of my work performance. I work relentlessly in my career and have proven my capabilities in both Telemarketing Executive and Indoor Account Manager position in this courier service industries. My work performance has always been a no doubt to the management of the company. I regard myself as a sales oriental person in this logistics industries.
Education: I am partially educated which I obtained a Specialist Diploma in Supply Chain Management at Nanyang Polytechnic and a Diploma in International Business at Management Development Institute of Singapore (MDIS). My education journey is still ongoing, and I am currently pursuing a degree in Business Management under Northumbria University.
Working Attitude: I always look forward in picking up new things and experience in life as learning is a competition to me. I enjoy teamwork and teamwork give me the opportunity to be a team player by building relationship and trust in any industries. Helping one another is always part of my lifestyle and being hardworking helps me to be motivated in my career and MMA training to relieve my internal stress to excel in life. I’m always looking forward to practice new things and meet new people. My 7 Core Values in Life: Discipline, Determination, Driven, Persistency, Committed, Consistency and Never give up.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Indoor Account Manager
United Parcel Service Singapore Pte Ltd
01.2021 - Current
Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships. As well as 3P3C shipment.
Deliver consistent high-quality customer services by possessing customer focus attitude, with the ability to recommend appropriate solution and creating value.
Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience.
Increase customer base and revenue through awareness of local market trends and intelligence.
Complete and update daily reporting in a timely and accurate manner.
Visit customer place on ad-hoc basis.
Handling RFQ (Request of Quotation).
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Telemarketing Executive
DHL EXPRESS
08.2019 - 11.2020
Qualify all internal and external lead sources to pass leads to the appropriate sales channel.
Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.
Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organization.
Maximize all opportunities to secure new business by providing account facilities to customers through the lead’s qualification process.
Adhere to regional standards and agreed procedures/processes.
Update all activities in COMET (DHL’s Sales Reporting Tool) in a timely manner.
Contact companies and individuals currently not holding an account and confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business.
Telemarketing Executive
ELEMENT 14 PTE LTD
12.2016 - 03.2018
Driving sales and profitable growth through acquiring new customers and developing customer spend to create loyal relationship.
Ensure all KPI’s are met and flawless execution of company strategy.
Direct customer contact by building rapport quickly through customer interactions.
CRM Data Entry of customer Acquisition by identifying new opportunities and assess sales potential by way of effective customer questioning.
Quoting activity to increase utilization of customer relationship management (CRM) system including achieving a contact strategy and utilize feedback management system (FMS).
Drive customer data accuracy.
Collect competition data.
Inside Sales Executive
SINGAPORE POST LIMITED
09.2016 - 12.2016
Manage an assigned group of customers via telephone, supported by sales and marketing campaigns to actively drive sales revenue to achieve sales targets.
Account development and retention through up-selling and cross-selling Sing Post services and products.
Developing new business by opening new accounts.
Ensure all customer issues relating to service recovery and credit control are co-coordinated and managed through the relevant Sing Post departments.
Telemarketing Executive
TNT EXPRESS WORLDWIDE (THE PEOPLE NETWORK)
11.2012 - 02.2016
Market Place Information: To gather competitor and customer data through indoor sales activities to create awareness of local market trends and competitor’s activities.
To win small, medium, and large customers within a specific geographic territory, through regular sales calls to generate and meet revenue targets.
To perform all sales administration activities to maintain accurate information essential to sustain revenue, customer service and maximize the face-to-face selling time of the Field Sales Executive.
Education
Bachelor of Arts - Business Management
Northumbria University
Kaplan Singapore
05-2025
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Customer Relationships
Sales Development
Account development
Goals and performance
Revenue Growth
Account servicing skills
Cold calling skills
Territory Management
Accomplishments
Career Achievement
2021 Top ISE Sales Award.
2020 Elite Club Certificate Bronze 3 months consecutive performance January – Mar.
2020 Elite Club Certificate Silver 6 months consecutive performance January – June.
2020 Elite Club Certificate Gold 9 months consecutive performance January – September.
Martial Arts Achievement
08-December-2021 Ranking – Level 2 (120 Sessions) Presented by Evolve under Kru Rong (Dejdamrong Sor Amnuaysirichoke).
15-July-2023 Ranking – Blue Belt (196 Sessions) Presented by Evolve under Professor Fabio Da Mata.
Certification
November 2021 - British Council – Presentation Skills 1.
October 2013 - NTUC Learning-Hub – Customized and Personalized Service.
Mixed Martial Art (MMA), Working out in the Gym, Running, Swimming, Water-Surfing, Movie
I train relentlessly in Muay Thai, Boxing, Wrestling and Brazilian Jiu-Jitsu of the combination in MMA that is part of my primary objective and I always show full determination by fully committed in my life. I am very determining on my MMA training to make it into reality and become a professional MMA fighter and unleash myself to the whole entire world. I aiming to have 10 professional MMA fight in my life.
Personal Life: On my free time, I love to work out in the gym, Water-Surfing in Wave House, cycling, movie, massage, singing, and café hoping. Or seat with the family and enjoy a nice brunch and dinner out together, and my favorite food is Chinese Cuisine, Thai Cuisine, Japanese Cuisine, Korean Kimchi Noodle, Macaroni Pasta, Dim Sum, Chicken Rice, Fried Kway Tiao, Chili Crab with Bun, Macaroni Goreng, Mee Goreng, Hot Pot Steamboat and Mookata. Bringing parents for holiday is a plus as a filial piety..
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Indoor Account Manager
United Parcel Service Singapore Pte Ltd
01.2021 - Current
Telemarketing Executive
DHL EXPRESS
08.2019 - 11.2020
Telemarketing Executive
ELEMENT 14 PTE LTD
12.2016 - 03.2018
Inside Sales Executive
SINGAPORE POST LIMITED
09.2016 - 12.2016
Telemarketing Executive
TNT EXPRESS WORLDWIDE (THE PEOPLE NETWORK)
11.2012 - 02.2016
November 2021 - British Council – Presentation Skills 1.
October 2013 - NTUC Learning-Hub – Customized and Personalized Service.
Bachelor of Arts - Business Management
Northumbria University
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