WEINY HENG

• Managed technical integration, systems engineering program management, customer support and program management.
• Analyzed market trends, competitor performance and product strengths.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Attended exhibitions to promote products and network with industry contacts, and new geographic market.
• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Designed and delivered product training for clients.
• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.

• Performed registration of patients via appointments and/or walk-ins for vaccination.
• Ushered patients to dedicated vaccination booths.
• Ushered patients to seats and informed them the process of observation period.
• Performed discharge of patients after observation period.

Note: Roles are of rotation daily. Average patients during peak hours 1,800 to 2,000.

• Involved heavily in both Business Development and Marketing for retail market.
• Outsourced and cold call authorized Mitsubishi Electric (Singapore) Aircon Distributors and Contractors.
• Arranged presentation and demo to Distributors and Contractors.
• Assisted on calls and emails when customer requires assistance.
• Worked closely with Mitsubishi Electric (Singapore) on feedbacks of application and project progress.
• Managed, maintained and improved relationships with key customers.

• Outsourced and cold call potential businesses to introduce the kind of services they can provide to condominium residents via a condo management application.
• Presentation to business owners where consultation and negotiation will be made to fit their requirements.
• Increased sales by offering advice on solutions and promoting additional services.
• Worked closely with software development team with feedbacks/bugs to ensure updates are delivered smoothly.
• Organized events at condominiums with Condo Management where business owners can set up their booths to showcase their services.
• Provided positive first impressions to welcome existing, new and potential customers.

• Outsourced and cold call both Architects and Interior Designers to introduce the different type of solutions that can be provided for new projects.
• Product and solution presentation to Architects, Interior Designers and Home Owners.
• Consulted and proposed the ideal solutions for each project based on requirements.
• Led project teams through design, construction and launch process.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Managed, maintained and improved relationships with key customers.

• Tendered for projects and follow-up with awarded contractors to ensure an opportunity to clinch the job.
• Worked closely and proposed full security solutions with Developers/Consultants directly before tender documents are released.
• Delivered technical sales presentations to prospects of all levels within the industry (Main contractors, Consultants, Architects, Developers) and presented benefits and value of products.
• Negotiated and analyzed project order agreements.
• Follow-up with Project Engineers from start to end of project phase to ensure smooth handover.
• Attended new condominium sales launches to promote products to Home Owners.
• Provided sales forecasts for product sales opportunities within assigned accounts.
• Managed, maintained and improved relationships with key customers.
• Some completed project reference: DUO Residences, The Tapestry, Sims Urban Oasis, Sant Ritz, The Venue Residences.

• Assisted Sales Engineers with project drawings.
• Prepared PowerPoint presentations and Word documents for sales presentations.
• Assisted Sales Engineers and Project Engineers with Operational Maintenance Manuals, Catalogues Submission, simple quotations.
• Liaised with customers directly through phone or email to ensure drawings and documents are up to expectations.
• Some projects include Watertown, Carinhill Nine, NTUC Benoi.