Wei Nee Chen
SINGAPORE
Summary
Experienced in retail management and customer service. Passionate customer service oriented and independent individual desiring to utilizing skills and experience to the fullest in the goal of achieving company mission.
Overview
16
16
years of professional experience
Work History
Sales Lead
SPACIO TCM WELLNESS
05.2024 - 07.2024
- Sales processes : Teaching the sales techniques and how to effectively communicate the value of the courses, handle objections, and close sales.
- Role-Playing : Providing practical exercises to help new hires practice sales conversation and closing techniques
- weekly Scheduling
- Logistic arrangement
Sales Lead
BELLS INSTITUTE OF HIGHER LEARNING
05.2023 - 05.2024
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Provided product knowledge to new hires, ensuring they are well-equipped to sell courses effectively.
- Sales processes : Teaching the sales techniques and how to effectively communicate the value of the courses, handle objections, and close sales.
- Role-Playing : Providing practical exercises to help new hires practice sales conversation and closing techniques
- weekly Scheduling
- Logistic arrangement
Assistant Store Manager
NOMINATION / DOT PLUS (LINK MILLENNIUM PTE LTD)
04.2015 - 05.2023
- Took charge of store daily operations including opening, closing, operating POS register and cash handling while maintaining professional appearance
- Organized sales and product demonstrations
- Oversaw pricing and stock control
- Ensured excellent in-store customer service and experience
- Supported in keeping the back room and storage neat and accessible
- Assisted with any other ad-hoc matters assigned by store manager
- Key experience: Effective communication and ability to work independently and great as a team player.
Sales Consultant
GUAN HO LEONG OPTICAL & EYE CARE SDN BHD
09.2013 - 03.2015
- Presented good knowledge about the feature and proper care of contact lens care
- Advised and recommended glass frames and lens coating to suit clients' need
- Measured and customized eye piece according to clients' upmost comfort
- Maintained clients' eye health and purchases records
- Maintained good condition of equipment and measuring devices
- Ensured smooth running of daily shop operations
- Key experience: Improved customer service skill.
Supervisor
APRIL GIFT HOUSE ENTEPRISE
11.2008 - 08.2013
- Took charge of store daily operations including opening, closing, cash handling and maintaining the store at the most welcoming condition
- Welcomed and responded appropriately to customer's inquiries and concerns to ensure satisfied purchase
- Displayed merchandise to maximize purchasing appeal
- Appointed to train and lead part timers on store daily operations as well as to guide them to wrapping gift and flower bouquet
- Key experience: Leadership experience and attention to detail.
Education
SPM (O level pass) -
SMK TUN ABDUL RAZAK
01.2006
Skills
- Customer Service
- Retail
- Communication
- Organizational
- Hard work
- Leadership
Area Of Expertise
- Customer Service
- Retail Sales
- Microsoft Office (Words, PowerPoint, Excel)
Timeline
Sales Lead
SPACIO TCM WELLNESS
05.2024 - 07.2024
Sales Lead
BELLS INSTITUTE OF HIGHER LEARNING
05.2023 - 05.2024
Assistant Store Manager
NOMINATION / DOT PLUS (LINK MILLENNIUM PTE LTD)
04.2015 - 05.2023
Sales Consultant
GUAN HO LEONG OPTICAL & EYE CARE SDN BHD
09.2013 - 03.2015
Supervisor
APRIL GIFT HOUSE ENTEPRISE
11.2008 - 08.2013
SPM (O level pass) -
SMK TUN ABDUL RAZAK
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