Wei Ming Toh
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Versatile Support Specialist. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in Customer Service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Responsible and effectively bilingual.
Overview
12
12
years of professional experience
Work History
Partner Support Specialist
VMware Singapore Pte Ltd
02.2015 - Current
- Served as a liaison between partners and internal teams, facilitating seamless collaboration on projects and initiatives.
- Evaluated the effectiveness of current support practices, recommending adjustments that led to more efficient operations and better experiences for partners.
- Enhanced partner satisfaction by providing timely and efficient support on various issues.
- Collaborated with cross-functional teams to address partner needs and deliver optimal solutions.
- Delivered exceptional service levels to partners while adhering to strict compliance standards set forth by the organization.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Additional projects with different teams including Carbon Black and Velocloud.
Customer Service Officer
Panasonic Systems Asia Pacific
09.2014 - 02.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Responded to customer calls and emails to answer questions about products and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Business Development Executive
Prestige Training Academy
07.2014 - 09.2014
Development Service Specialist
Singtel
07.2013 - 07.2014
- Developed and maintained strong relationships with clients, fostering trust and loyalty in the organization''s services.
- Coordinated closely with various departments involved in projects, enabling smooth information flow and timely decision making.
- Supplying Account managers with relevant Product information.
- Ensuring all SLA and KPI are met.
- Provisioning of customer required services.
Service Provisioning Consultant
StarHub
07.2012 - 07.2013
- Provisioning of Customer Services in a B2C environment.
- Overall in charge of procuring new and temporary hires.
- Conducting induction briefing for new hires.
- Doing peer to peer coaching and new hire training.
- Handling invoices and stocktaking of the company's inventory.
Education
Diploma in Game & Entertainment Technology -
Temasek Polytechnic
Singapore02.2009
Skills
- Sales Support
- Ticket management
- Customer Relationship Management
- Collaborative Team Player
- Online Chat Support
- Problem-Solving
- Attention to Detail
- Friendly and Patient
- Customer service expert
- Bilingual (English and Mandarin)
Accomplishments
VMware 'At Our Best' Recognition 2019
VMware 'At Our Best' Recognition 2022
VMware 'At Our Best' Recognition 2023
Languages
Chinese (Mandarin)
English
Timeline
Partner Support Specialist
VMware Singapore Pte Ltd
02.2015 - Current
Customer Service Officer
Panasonic Systems Asia Pacific
09.2014 - 02.2015
Business Development Executive
Prestige Training Academy
07.2014 - 09.2014
Development Service Specialist
Singtel
07.2013 - 07.2014
Service Provisioning Consultant
StarHub
07.2012 - 07.2013
Diploma in Game & Entertainment Technology -
Temasek Polytechnic
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