WEI LING EMILY TEO

1.Answering Client Enquiries:

• Calls and Emails: Be prompt and clear in your responses. Address each query by providing accurate information or directing them to the appropriate resources.

2.Flight and Hotel Bookings:Galileo and Amadeus Systems: Use these systems to check availability, make reservations, and manage bookings. Ensure you are familiar with the functionalities and processes of each system for efficient booking.

-.Scoot Flight Booking via Agent Portal: Access the Scoot agent portal to book flights, manage reservations, and handle any changes or cancellations as needed.

-Hotel Reservations through Power Hotel: Utilize the Power Hotel system for checking availability, booking rooms, and making modifications as required.

3.Client Feedback Management:

• Gather and review feedback from clients to identify areas for improvement or highlight areas of success. Ensure that feedback is addressed promptly and constructively.

4.Planning Shift and Duty Rosters:

• Develop schedules that ensure coverage for all required shifts and responsibilities. Consider team availability, peak times, and individual preferences to create balanced and fair rosters.

5.NDC Flight Reservations:

• New Distribution Capability (NDC): Familiarize yourself with the NDC standards and use them to offer clients more personalized flight options and manage reservations effectively.

1.Answering Client Enquiries: Handling Visa Enquiries and Applications:

Via Calls:

• Greeting: Start with a friendly introduction and confirm the purpose of the call.
• Active Listening: Pay close attention to the client's needs and concerns.
• Provide Information: Use your knowledge and resources to give accurate and helpful responses.
• Document: Record key details and follow-up actions if needed.

Via Emails:

• Timely Response: Aim to respond within 24 hours.
• Structured Reply: Address all questions clearly and concisely.
• Professional Tone: Maintain a polite and professional tone.

Flights:

• Search: Enter the client’s requirements (dates, destinations, preferences) into the Abacus system.
• Options: Present available flight options to the client.
• Booking: Confirm the choice and complete the booking process.
• Confirmation: Send booking confirmations and itineraries to the client.

Hotels:

• Availability Check: Search for suitable hotel options in Abacus based on client preferences.
• Reservation: Make the booking and confirm details with the client.
• Modify or Cancel: Handle any changes or cancellations as needed and update the client accordingly.

3.Visa Enquiries:

• Information: Provide clients with details about visa requirements, including necessary documents and processing times.
• Guidance: Offer advice on the visa application process and any country-specific regulations.

Visa Applications:

• Collect Documents: Obtain all required documents from the client.
• Prepare Application: Fill out the visa application forms accurately.
• Submit: Submit the application to the relevant embassy or high commission.
• Follow Up: Track the application status and keep the client informed of any updates or additional requirements.
• Review: Proofread for errors before sending

1. Answering Client Enquiries: 2. Bookings via Galileo System: 3. Handling Visa Enquiries and Applications: 1. Answering Client Enquiries: 2. Bookings via Galileo System: 3. Handling Visa Enquiries and Applications: 4. Arranging Travel for Ministerial Missions: 5. Tour Leading: 6. Operation for Incentive Trips:

Via Calls:

• Greeting: Start with a friendly and professional introduction.
• Clarify Needs: Ask probing questions to understand the client’s requirements fully.
• Provide Solutions: Use available tools and resources to offer accurate and timely solutions.
• Follow Up: Ensure any promised follow-up actions are completed and documented.

Via Emails:

• Promptness: Respond within 24 hours to maintain client satisfaction.
• Clarity: Address all points of the enquiry clearly and succinctly.
• Professionalism: Maintain a courteous and professional tone.
• Double-Check: Proofread for accuracy and clarity before sending.

Search: Input client details into the Galileo system to find available flights.

• Options: Provide a selection of flight options based on client preferences.
• Booking: Confirm the flight choice with the client and complete the reservation.
• Confirmation: Send booking confirmations and itineraries to the client.

For Hotels:

• Availability: Check for available hotel options through Galileo.
• Reservation: Book the hotel according to the client’s requirements.
• Confirmation: Ensure the client receives all necessary booking details.

Visa Enquiries:

• Provide Information: Inform clients about visa requirements, documentation needed, and processing times.
• Clarify Doubts: Offer clear explanations and answer any questions regarding the visa process.

Visa Applications:

• Document Collection: Gather all necessary documents from the traveller.
• Complete Forms: Accurately fill out visa application forms.
• Submission: Submit applications to the appropriate embassy or high commission.
• Tracking: Monitor the status of applications and keep clients updated.

My role involves a diverse range of tasks related to travel management and event coordination. Here’s a detailed guide to handling each responsibility effectively:

Via Calls:

• Greeting: Start with a friendly and professional introduction.
• Clarify Needs: Ask probing questions to understand the client’s requirements fully.
• Provide Solutions: Use available tools and resources to offer accurate and timely solutions.
• Follow Up: Ensure any promised follow-up actions are completed and documented.

Via Emails:

• Promptness: Respond within 24 hours to maintain client satisfaction.
• Clarity: Address all points of the enquiry clearly and succinctly.
• Professionalism: Maintain a courteous and professional tone.
• Double-Check: Proofread for accuracy and clarity before sending.

For Flights:

• Search: Input client details into the Galileo system to find available flights.
• Options: Provide a selection of flight options based on client preferences.
• Booking: Confirm the flight choice with the client and complete the reservation.
• Confirmation: Send booking confirmations and itineraries to the client.

For Hotels:

• Availability: Check for available hotel options through Galileo.
• Reservation: Book the hotel according to the client’s requirements.
• Confirmation: Ensure the client receives all necessary booking details.

Visa Enquiries:

• Provide Information: Inform clients about visa requirements, documentation needed, and processing times.
• Clarify Doubts: Offer clear explanations and answer any questions regarding the visa process.

Visa Applications:

• Document Collection: Gather all necessary documents from the traveller.
• Complete Forms: Accurately fill out visa application forms.
• Submission: Submit applications to the appropriate embassy or high commission.
• Tracking: Monitor the status of applications and keep clients updated.

Flights:

• Book: Arrange flights for participants, ensuring schedules align with mission plans.

Hotels:

• Reserve: Secure accommodations that meet the requirements of the mission.

Function Rooms:

• Arrange: Book function rooms for meetings, briefings, or other events related to the mission.

Local Transportation:

• Organize: Arrange transportation such as car rentals, shuttles, or local guides for participants.

• Plan: Develop detailed itineraries and ensure all logistics are in place.
• Guide: Lead the tour, providing information and ensuring the smooth running of the itinerary.
• Troubleshoot: Handle any issues or changes that arise during the tour.

• Coordinate: Manage all aspects of the incentive trip, including travel, accommodation, and activities.
• Personalize: Tailor the trip to meet the preferences and expectations of the participants.
• Execute: Oversee the execution of the trip, ensuring everything runs smoothly and according to plan.