Wei Leng Jackie Chua
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Acting Pit Manager
Marina Bay Sands
01.2024 - Current
- Improved operational efficiency by implementing innovative staff scheduling and resource allocation strategies.
- Optimized staffing levels during peak hours, adjusting as needed to maintain exceptional customer service standards.
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
- Maintained detailed knowledge of gaming laws and regulations, staying up-to-date on changes impacting the industry.
- Collaborated with other department managers to ensure seamless integration of services across the casino floor.
- Reduced conflict resolution times by implementing clear communication channels and effective problem-solving techniques.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
- Maintained a safe gaming environment for both employees and patrons through strict adherence to company policies and industry regulations.
- Coordinated with security personnel to address safety concerns promptly, maintaining a secure gaming environment for all guests.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored gaming operations continuously to check on dealers and players.
Pit Supervisor
Marina Bay Sands
01.2019 - 01.2024
- Enhanced overall gaming experience by ensuring smooth operations and excellent customer service.
- Provided exceptional guest service through friendly interactions, prompt issue resolution, and proactive assistance in a fast-paced environment. (Sky Coded)
- Resolved guest disputes professionally and efficiently, upholding company policies while prioritizing customer satisfaction.
- Trained new dealers on proper gaming procedures, contributing to the professional development of team members.
- Monitored game operations to enforce game rules
- Coordinate staff rotation and planning for staff assignment to tables (Control Pit Coded)
Dealer Supervisor II
Marina Bay Sands
03.2015 - 01.2019
- Maintained thorough knowledge of all games offered at the establishment, effectively supporting dealer staff as needed.
- Cultivated a strong teamwork ethic among dealers which resulted in higher productivity levels.
Dealer
Marina Bay Sands
07.2010 - 03.2015
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
No Degree - GCE 'N' Level
Siling Secondary School
12-2006
Skills
- Team management
- Motivational skills
- Strong decision-making
- Guest relations
Accomplishments
- Paiza Tournament team 2011-2013
- Best of the best nominee 2013
- Paiza Coded since 2013
- Control pit Coded
- Sky coded
- 3 times Bravo award
- 1 year perfect attendance
Languages
English
Chinese (Mandarin)
Timeline
Acting Pit Manager
Marina Bay Sands
01.2024 - Current
Pit Supervisor
Marina Bay Sands
01.2019 - 01.2024
Dealer Supervisor II
Marina Bay Sands
03.2015 - 01.2019
Dealer
Marina Bay Sands
07.2010 - 03.2015
No Degree - GCE 'N' Level
Siling Secondary School
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