Wei Jun Lee
Summary
Chiropractic Assistant with extensive experience in chiropractic care at Advanced Pain Centres, specializing in patient support, treatment coordination, and clinic operations. Known for building strong patient relationships, supporting care plan sales, and streamlining workflows to enhance patient care. Skilled in Plato Medical System, staff training, and administrative management, with a proven ability to balance efficiency and compassionate healthcare delivery.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
Advanced Pain Centres
10.2024 - Current
- Answered incoming calls to address customer inquiries, provide information, and schedule appointments
- Built strong rapport with patients, fostering trust, satisfaction, and long-term relationships
- Prepared examination rooms with required equipment, ensuring efficient appointment flow and adherence to sanitation protocols
- Educated patients on the benefits of Chiropractic care, contributing to increased referrals and new client acquisition
- Assisted in closing deals by effectively selling care plans to patients
- Coordinated and arranged patient treatment plans and follow-up appointments to ensure continuity of care
- Managed billing tasks and prepared daily closing reports
- Monitored and maintained center's inventory to ensure adequate stock levels and timely reordering
Clinic Manager
Virtue Medical
01.2024 - 10.2024
- Manage day-to-day operations of the clinic, ensuring smooth workflow and efficient patient care delivery
- Developed and implemented clinic policies, procedures, and workflow to optimize operational efficiency and compliance with healthcare regulations
- Managed clinic budget, financial reporting, and billing processes
- Drugs and medications procurement from suppliers, ordering of consumables, and other requisites as required
- Submission of insurance claims for patients, submission of CHAS, medisave and relevant claims for government subsidies
- Facilitating health screenings and services provided at the clinic, scheduling appointments for patients due for return
- Dispensing medications, tracing laboratory reports and recording daily sales reports
- Educated patients about their treatment plans or medications prescribed by the physician
- Provided excellent customer service to patients by answering questions, addressing concerns and resolving issues in a timely manner.
Clinic Supervisor
Dr. Care Medical Clinic
10.2022 - 01.2024
- Oversee daily clinic operations, manage a team of locums and administrative staff in daily operations, ensuring smooth workflow and efficient patient care
- Oversees training, and performance evaluations of staff, fostering a positive work environment and high employee satisfaction
- Acted as a liaison between healthcare providers, staff, and patients, ensuring effective communication and patient satisfaction.
Clinic Assistant
Harmony Lifecare
01.2022 - 10.2022
- Developed strong communication skills while interacting with various healthcare professionals including physicians, nurses, pharmacists and other staff members.
- Performed basic administrative tasks such as filing medical records, photocopying documents, scanning forms, faxing documents.
- Implemented infection control policies throughout the facility in order to maintain a safe working environment for staff and patients alike.
- Responded promptly to patient inquiries regarding appointment scheduling or billing issues.
Education
Diploma - Mass Communication
Ming Chuan University
Diploma - undefined
SMK Jalan Mengkibol
12.2008
Skills
- Plato Medical System
- Clinic Assist System
- Patient relationship management
- Execute ECG procedure
- Triage procedure
- Administrative task
- Inventory management
- Vendor relationship management
- Problem solving
- Training new employees
- Multilingual
- HMI Certified Swabber
- Medication Dispensing
- Patient Relations
Timeline
Chiropractic Assistant
Advanced Pain Centres
10.2024 - Current
Clinic Manager
Virtue Medical
01.2024 - 10.2024
Clinic Supervisor
Dr. Care Medical Clinic
10.2022 - 01.2024
Clinic Assistant
Harmony Lifecare
01.2022 - 10.2022
Diploma - undefined
SMK Jalan Mengkibol
Diploma - Mass Communication
Ming Chuan University
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