Wei Jie Andy Law
Summary
Accomplished Engineering Supervisor at MINDEF, adept in project planning and team motivation, significantly enhancing department efficiency. Expert in system troubleshooting and fostering customer relations, led cross-functional teams to resolve engineering challenges, ensuring project completion within budget and quality standards. Mentored junior engineers, contributing to professional growth and skills development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Engineering Supervisor
MINDEF
Paya Lebar, Singapore
04.2015 - Current
- Increased overall department efficiency through strategic planning, effective resource management, and close monitoring of project progress.
- Set and managed budgets for capital, expense and cost improvement activities and defined and developed project specifications.
- Collaborated with cross-functional teams to identify and resolve complex engineering challenges.
- Forecasted labor budgeting needs and presented proposals to financial department.
- Conducted regular performance reviews for team members, identifying strengths and areas for improvement to guide their ongoing professional development.
- Streamlined workflow processes for improved productivity and reduced project completion times.
- Balanced project priority and business demand and aligned resources to accomplish assignments, projects and continuous improvements.
- Managed multiple concurrent engineering projects, balancing priorities to meet deadlines without sacrificing quality or budget constraints.
- Optimized resource allocation, reducing project costs while maintaining quality standards.
- Established effective communication channels between departments, fostering better collaboration and understanding of project requirements.
- Served as a subject matter expert in various engineering disciplines, providing guidance and support to colleagues as needed.
- Mentored junior engineers, facilitating their professional growth and skills development.
- Presented project information and status updates to customers and fielded concerns.
- Recruited, placed, and oversaw project staff for optimal project results.
Computer Support Technician
UIC
Singapore Polytechnic
05.2014 - 07.2014
- Provided exceptional customer service, resolving technical problems for end-users via phone, email, and in-person consultations.
- Reduced downtime through proactive maintenance of computer systems, including updates, patches, and virus protection measures.
- Developed an organized ticketing system for tracking support requests which allowed for improved prioritization of tasks based on urgency or impact on operations.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Department Coordinator
POPULAR Bookstore
Serangoon, Singapore
11.2010 - 03.2011
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Monitored inventory of departmental supplies and replenished items to enable normal operations
Crew Member
MOS Burger
Toa Payoh New Town, Singapore
06.2007 - 12.2007
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured accurate order fulfilment with diligent attention to details while assembling meals.
Education
High School Diploma -
Singapore Polytechnic
Dover, Singapore05.2014
No Degree - GCE O Levels
Zhonghua Secondary School
Serangoon, Singapore12.2010
No Degree - Primary School Leaving Examination (PSLE)
Zhonghua Primary School
Serangoon, Singapore12.2006
Skills
Team motivation
Customer Relations
Safety Management
Documentation Control
System Troubleshooting
Project Planning
Schematic reading
Root Cause Analysis
Planning and coordination
Certification
- CPR/AED Certification
Hobbies
- Badminton: Enjoy playing badminton, which enhances my teamwork and strategic thinking skills.
- Investing: Regularly engage in investing activities such as investing mutual funds options and stock options, reflecting my analytical decision-making skills and commitment to financial literacy and continuous learning.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Engineering Supervisor
MINDEF
04.2015 - Current
Computer Support Technician
UIC
05.2014 - 07.2014
Department Coordinator
POPULAR Bookstore
11.2010 - 03.2011
Crew Member
MOS Burger
06.2007 - 12.2007
High School Diploma -
Singapore Polytechnic
No Degree - GCE O Levels
Zhonghua Secondary School
No Degree - Primary School Leaving Examination (PSLE)
Zhonghua Primary School