Wei Hong Tay
Sales Consultant
Summary
Driven by a proven track record of enhancing customer satisfaction and driving sales growth, I excel in strategic planning and persuasive communication. At Dom's Western, I spearheaded initiatives that significantly improved operational efficiency and team collaboration. My expertise in sales consultation and relationship building, coupled with a results-focused approach, consistently delivers on employer-desired outcomes. Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication. Determined Senior Sales Consultant with undeniable potential in generating great leads. Promoting knowledge in most current technologies and solutions. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
5
5
years of professional experience
Work History
Senior Sales Consultant
Royal Motor Grandeur Pte Ltd
10.2023 - Current
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Improved team collaboration, streamlining communication to enhance overall efficiency.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
Restaurant Manager
Collin's Grille
08.2021 - 08.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Increased sales during off-peak hours by creating and promoting special offers.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Improved operational efficiency by implementing more effective table management system.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
Director of Operations
Dom's Western
07.2019 - 07.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
- Enhanced operational resilience by developing and implementing robust contingency plans that ensured continuity of operations in face of unexpected disruptions.
- Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
- Implemented quality control measures to maintain high standards of service delivery.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - English Maths Chinese
Pioneer Secondary School
Jurong West, Null, Singapore 04.2001 -
Skills
Sales consultation
Product and service knowledge
Proficient in [Software]
Marketing strategy
Sales process management
Sales Training
Sales Presentations
Online Marketing
Sales Strategies
Territory Growth
Budget Administration
Social Media Marketing
Negotiation expertise
Social Media
Sales Planning
Merchandise flow
Performance Management
Upselling strategies
Sales closing
Relationship Building
Teamwork and Collaboration
Sales strategy
Team Leadership
Cash Handling
Processing payments
Stock management
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Customer Satisfaction
Multitasking Abilities
Excellent Communication
Decision-Making
Self Motivation
Product Knowledge
Time management abilities
Adaptability and Flexibility
Organizational Skills
Sales process
Team building
Attention to Detail
Problem-solving aptitude
Adaptability
Strategic Planning
Persuasive Communication
Product Demonstration
Solution selling
Task Prioritization
Professionalism
Reliability
Continuous Improvement
Conflict Resolution
Timeline
Senior Sales Consultant
Royal Motor Grandeur Pte Ltd
10.2023 - Current
Restaurant Manager
Collin's Grille
08.2021 - 08.2023
Director of Operations
Dom's Western
07.2019 - 07.2020
No Degree - English Maths Chinese
Pioneer Secondary School
04.2001 -