Wei Hern Poh
Overview
3
3
years of professional experience
Work History
Team Leader
AIESEC In SMU
08.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Associate
AIESEC In SMU
01.2023 - 08.2023
- Partnerships Development (EwA-PD)
- Engaged with prospecting, pitching, and negotiation for partnerships with corporations and social enterprises
- Took up roles in project management for national EwA initiatives
- Achieved EwA initiatives targets such as sales, revenue, and customer experience
- Secured partnerships with 10 organizations in span of 6 months along with completion of two initiatives.
- Managed customer relations through communication and helpful interactions.
Student Assistant
ROSA
01.2022 - 12.2023
- Assisted in acquiring research data
- Handled general inquiries regarding the survey
- Assisted respondents in completion of the survey
- Carried out ad-hoc administrative duties
- Collected data from 600 respondents in 2 weeks, processed over 1500 survey questions, assisted in handling general enquiries from 30 customers, and helped complete survey forms of 120 participants.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
Customer Experience Officer
Ministry Of Manpower
04.2021 - 08.2021
- Conducted the Labour Force Survey and Comprehensive Labour Force Survey for the, Research and Statistics Department
- Handled general enquiries regarding the survey
- Assisted respondents in completion of survey
- Carried out ad-hoc administrative duties.
Assistant Project Director
Singapore Red Cross Youth Chapter
07.2023 - 02.2024
- Reached out to multiple beneficiaries and discussed how we can execute the project together
- Organised and coordinated the whole project with a team of 9 members
- Allocated and managed the schedules of 20 volunteers to assist the project while successfully leading the project with a budget of $500, completed under budget and ahead of schedule
- Attended partner meetings, recorded progress, and developed a tracker to monitor progress.
- Directed project design functions, developed proposals and conversed with community partners.
Skills
- Preparing Reports
- Decision-Making
- Strategy Development
- Client Engagement
- Time Management
- Management Support
- Customer Service
- Event Coordination
Timeline
Team Leader
AIESEC In SMU
08.2023 - Current
Assistant Project Director
Singapore Red Cross Youth Chapter
07.2023 - 02.2024
Associate
AIESEC In SMU
01.2023 - 08.2023
Student Assistant
ROSA
01.2022 - 12.2023
Customer Experience Officer
Ministry Of Manpower
04.2021 - 08.2021
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