WEI EN TAN
Operations Team Leader
Singapore
Summary
A versatile Operations Team Leader with a proven track record of successfully tackling routine and complex business challenges using a resourceful and creative approach. Known for drive, dedication, and hard work, consistently demonstrating the ability to streamline operations and deliver exceptional results. History of optimizing processes and implementing efficient strategies to drive organizational success through strong leadership skills and commitment to excellence.
Overview
10
10
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work History
Operations Team Lead (Aircon)
PRISM
4 2023 - Current
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Championed continuous improvement initiatives within the team, promoting a culture of innovation and excellence in operations management.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Customer Service & Operations Executive
PRISM
03.2022 - 03.2023
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Customer Operations Executive
MINISTRY OF MANPOWER
03.2021 - 02.2022
- Managed department CRM queue single-handedly and ensured all customer email enquiries were promptly addressed
- Assisted in navigating COVID-19 situation effectively, handling SHN refunds and securing accommodation space for quarantined domestic workers within stipulated turnaround time and with meticulous documentation
Telesales Officer
DBS BANK LTD
06.2019 - 11.2020
- Conducted inbound and outbound sales calls to promote loan products, consistently raising $1.2M in monthly average loan principal (achieving highest tier target) and $2.5M in the best month
- Knowledgeable on different types of loan products, including debt consolidation plans, student and personal loans
- Upheld high professional standards in executing day-to-day tasks to ensure compliance with legislation and bank policies
Office Interviewer
MINISTRY OF MANPOWER
07.2018 - 02.2019
- Top performer for conducted phone and face-to-face surveys daily for Comprehensive Labour Force Survey, obtaining 30 to 40 new surveyees daily
- Derived actionable insights from data by organising it into structured categories
- Ensured high level of customer experience by patiently communicating with customer and conducting regular follow-ups
Head Organiser (Self-initiated start-up)
AVID EVENTS
07.2014 - 12.2015
- Organised and executed multiple events which generated over $50,000 in revenue within a year
- Communicated with multiple internal and external stakeholders to successfully coordinate events
Education
Diploma - Accountancy
KAPLAN HIGHER EDUCATION INSTITUTE
Singapore 04.2001 - 04.2021
Certificate - Business Management
PSB ACADEMY
08.2014 - 09.2014
Skills
Operational Excellence
Logistics Management
Forecasting
Operations Management
Project Management
Scheduling Coordination
Customer Relations
Problem-Solving
Process Improvement
Strategic Planning
Stakeholder Management
Certification
Certificate of Employment Intermediaries (CEI) Basic qualification.
Languages
English
Bilingual or Proficient (C2)
Mandarin
Advanced (C1)
Timeline
Customer Service & Operations Executive
PRISM
03.2022 - 03.2023
Customer Operations Executive
MINISTRY OF MANPOWER
03.2021 - 02.2022
Telesales Officer
DBS BANK LTD
06.2019 - 11.2020
Office Interviewer
MINISTRY OF MANPOWER
07.2018 - 02.2019
Certificate - Business Management
PSB ACADEMY
08.2014 - 09.2014
Head Organiser (Self-initiated start-up)
AVID EVENTS
07.2014 - 12.2015
Diploma - Accountancy
KAPLAN HIGHER EDUCATION INSTITUTE
04.2001 - 04.2021
Operations Team Lead (Aircon)
PRISM
4 2023 - Current
Certificate of Employment Intermediaries (CEI) Basic qualification.
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