Guest Services Receptionist
Novotel Singapore On Stevens
2022.12 - 2023.04
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.