Tan Wee Yang
Summary
Personable Community Development Manager promoting exemplary talents in project management, community engagement and volunteering needs. Energetic and detail-oriented with a 1 year background shaping experiences to foster community growth.
Overview
9
9
years of professional experience
Work History
Community Development Manager
People's Association
08.2022 - Current
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Conducted online and in person research to identify community development opportunities.
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by 20%.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Collaborated with community members to develop and implement service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Assistant Manager
Council For Estate Agencies
02.2022 - 08.2022
- Handled customer feedback, enquiries and appeals on licensing-related matters
- Reviewed policies and workflows, identifying areas for improvement to enhance operational efficiency
- Investigated and rectified complex and escalated cases, ensuring compliance with regulatory requirements
Administrative Executive
Urban Redevelopment Authority
03.2016 - 02.2022
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, emails
- Compiled monthly data sets for management, supporting the creation of statistical reports
- Coordinated department activities and served as a point of contact for customer enquiries and complaints
- Reviewed operating practices and procedures, identifying opportunities for process optimization
- Assumed the role of a project assistant, liaising with external vendors and ensuring the timely completion of tasks
- Handling carpark related cases, addressing the customer needs and resolving issues effectively
Program Consultant
Camelot Pte Ltd
01.2015 - 12.2015
- Planning & coordinating programmes catered for our clients (Primary/Secondary Schools, Polytechnics, Universities, SMEs & MNCs)
- Preparation of logistics for upcoming programmes like camps and teambuilding activities
- Doing data analysis to analyse competitors' pricing
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
Constituency Assistant
People's Association
06.2014 - 07.2014
- Doing data entry & collation of data
- Assisting with miscellaneous tasks assigned by the manager related to events and daily CC operations
- Taking down notes and update the manager of the to-do tasks for the particular day/week
Education
GCE O Levels - -
Geylang Methodist Secondary
SingaporeBachelor of Arts - Business Administration
Birmingham City University
Singapore11.2021
Diploma - Business Process & Systems Engineering
Temasek Polytechnic
Singapore05.2011
Skills
- Project Manager Supervision
- Community Education
- Policy Enhancements
- Policy Changes
- Community Engagement
- Project Management
- Community Outreach
- Written and Verbal Communication
- Project Tracking
- Partnership Development
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Community Development Manager
People's Association
08.2022 - Current
Assistant Manager
Council For Estate Agencies
02.2022 - 08.2022
Administrative Executive
Urban Redevelopment Authority
03.2016 - 02.2022
Program Consultant
Camelot Pte Ltd
01.2015 - 12.2015
Constituency Assistant
People's Association
06.2014 - 07.2014
GCE O Levels - -
Geylang Methodist Secondary
Bachelor of Arts - Business Administration
Birmingham City University
Diploma - Business Process & Systems Engineering
Temasek Polytechnic
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