Lawrence Wee Lee Heng
Summary
With a proven track record at SembWaste Pte Ltd, I excel in operations management and leadership, enhancing team productivity and customer satisfaction. My expertise includes implementing process improvements and fostering exceptional interpersonal communication, achieving a 95% team retention rate. I am adept at driving performance and project management to meet organizational goals.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
24
24
years of professional experience
Work History
General Manager Commercial Operations
SembWaste Pte Ltd
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Elevates operational safety measures.
Manager
SembWaste Pte Ltd
04.2020 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Secured a consistent Operations team with 95% retention following Veolia acquisition.
- Integrated staff into organizational procedures and values.
- Oversee operational activities for Bukit Merah Depot in PWC City Sector and Commercial Operations and successfully roll out PWC Sector CBM
Depot Manager
SembWaste Pte Ltd
07.2018 - 03.2020
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Analyzed operational data to identify areas for improvement and implement necessary changes.
- Coached, developed and trained current team members to reach business metrics.
- Implemented cost-saving measures to reduce operational expenses without compromising service quality.
- Improved customer satisfaction rates with proactive communication and timely order fulfillment.
- Collaborated cross-functionally with other departments to address operational challenges and drive continuous improvement initiatives.
- Ensured compliance with safety regulations, conducting regular inspections and addressing potential hazards promptly.
- Established clear expectations for personnel performance by setting achievable targets aligned with organizational objectives.
- Conducted regular staff meetings to provide updates, share information, gather feedback, and promote effective communication among team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Operations Executive
SembWaste Pte Ltd
07.2016 - 06.2018
- Ensured compliance with industry regulations as well as internal policies by creating comprehensive guidelines for employees at all levels.
- Developed high-performing teams through targeted recruitment, mentoring, coaching, and ongoing performance evaluation.
- Collaborated with sales teams to develop effective strategies for increasing market share in competitive industries.
- Optimized resource allocation by conducting thorough analyses of productivity and performance metrics.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
Executive
SembWaste Pte Ltd
03.2012 - 06.2016
- Oversees day to day PWC Sector Recycling
- Investigate incidents and accidents that occurred under the purview of the Public Waste Collection department
- Manage any feedback from residents and/or complainants in the area
- Conduct safety and security inspections at depots and dormitories under the purview of the Public Waste Collection department
- Collaborate with National Environmental Agency and other regulatory bodies to address and resolve matter arising and solving it amicably
- Conduct risk assessments as required prior to the commencement of work
- Perform the management of risk through the implementation of appropriate risk control measures
- Quarterly review routes for improvements and increase route efficiency
Operation Supervisor
Sulo Pte Ltd / Veolia ES Singapore
01.2007 - 03.2012
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Collaborated with NEA on feedback and job completion, including enforcement of illegal dumping and other ad hoc scenario
Manager
West Coast Billiard Saloon
01.2004 - 12.2006
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Assistant Supervisor
Altvater Jakob Pte Ltd
01.2001 - 12.2003
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Education
No Degree - GCE O Level
Bukit Panjang Govt High School
Singapore 12-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Verbal and written communication
- Schedule management
- Process improvements
- Deadline oriented
- Performance improvement
- Project management
- Exceptional interpersonal communication
Timeline
General Manager Commercial Operations
SembWaste Pte Ltd
04.2021 - Current
Manager
SembWaste Pte Ltd
04.2020 - 03.2021
Depot Manager
SembWaste Pte Ltd
07.2018 - 03.2020
Senior Operations Executive
SembWaste Pte Ltd
07.2016 - 06.2018
Executive
SembWaste Pte Ltd
03.2012 - 06.2016
Operation Supervisor
Sulo Pte Ltd / Veolia ES Singapore
01.2007 - 03.2012
Manager
West Coast Billiard Saloon
01.2004 - 12.2006
Assistant Supervisor
Altvater Jakob Pte Ltd
01.2001 - 12.2003
No Degree - GCE O Level
Bukit Panjang Govt High School
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