Wee Kiat Pung

Perform End User Support – Client Management

Perform troubleshooting for client platform related problems.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involve in client platform implementation/upgrade project.

Perform follow-up with vendor on replacement of hardware.

Perform asset management & update asset records.

Perform user account management (eg. Create password, reset & delete)

Perform local server administration to facilitate software distribution & patch management service.

Manage client platform implementation / upgrade project.

Ensure deliverables meet service level requirement. Propose and implement action plan when required.

Established facility management standards/best practices to ensure operation consistency across project / facility management teams.

Submit progress reports