WEE LIZHEN
Overview
15
15
years of professional experience
Work History
Compliance Strategy & Service
IRAS
09.2018 - Current
- As a frontline officer, I handle enforcement inbound contacts relating to Individual Income Tax, Property Tax, Corporate Tax and Goods and Services Tax via phone calls, email and live chat on enforcement matters
- Review and reply to MP appeal
- Temporary staff supervisor
- Liaise with the recruitment agency on staff hiring and handle staff payroll
- Provide call attachment for temporary staff to ensure quality of the call and handle escalated call
- Completion of Call reviews for temporary staff
- Advise taxpayers on their yearly filing obligations to promote voluntary compliance in future
- Make payment arrangements with taxpayers to settle their outstanding tax by advising them on various modes of payment or by arranging GIRO monthly installment plans
- Follow up on taxpayers who fail to comply with the arrangement that was agreed previously by the given dateline
Business Development Manager – Acquisition
OCBC
11.2017 - 07.2018
- Identify and acquire new business loans for the expansion of the bank's borrowing base
- Present in-depth recommendations and insights on prospects' positions in terms of risk and credit worthiness
- Develop relationship with internal partners and engage them regularly for business opportunities
- Understand the business life cycle of the prospects and existing customers to be an advisor who can actively cross-sell products to support the companies' growth
Collection Officer (Team Leader)
OCBC
08.2013 - 10.2017
- Handle complaints and providing sound advice and feedback to officer
- Updating Credit Bureau Report
- Approval of Composite Plans/Interest Freeze Plan
- Completion of Call reviews
- To call and monitor delinquent accounts, call and follow-up with delinquent borrowers
- Work with customers to resolve payment problems and make workable repayment arrangements
- Meeting daily productivity
Star Guide (Part-time)
Universal Studios Singapore
09.2010 - 07.2013
- Responsible for the safety of the mascots by ensuring order of the crowd
- Perform ad-hoc duties as assigned by supervisor
Education
Degree in Accounting And Finance -
Singapore Institute of Management
University Of London01-2013
Diploma in Information And Technology -
Ngee Ann Polytechnic
01-2009
GCE "O" Level -
Tanglin Secondary School
01-2005
Timeline
Compliance Strategy & Service
IRAS
09.2018 - Current
Business Development Manager – Acquisition
OCBC
11.2017 - 07.2018
Collection Officer (Team Leader)
OCBC
08.2013 - 10.2017
Star Guide (Part-time)
Universal Studios Singapore
09.2010 - 07.2013
Degree in Accounting And Finance -
Singapore Institute of Management
Diploma in Information And Technology -
Ngee Ann Polytechnic
GCE "O" Level -
Tanglin Secondary School