Wee Kai Keat
Singapore
Summary
Adept in customer service, excelled as an Intern IT tech support at NCS Hub, where I efficiently resolved technical issues and enhanced AD access restoration. My experience at Venture Corporation, managing product production and aiding in logistics, showcases my multitasking and organizational prowess.
Overview
2
2
years of professional experience
Work History
Intern IT tech support
NCS Hub
04.2024 - 08.2024
- Handled incoming phone inquiries.
- Managed and directed email communications to ensure timely responses.
- Resolved technical issues to restore AD access for users.
- Documented technical issues using a ticketing system to maintain an accurate issue log.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
Venture Corporation
07.2022 - 09.2022
- Managed the production of the company's product.
- Helped with warehouse logistics
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Higher Nitec - Electronics Engineering
Institute of Technical Education College West
03-2025
Nitec - Electronics, Computer Networking & Communications
Institute of Technical Education College Central
12.2022
GCE N(A) LEVEL -
xx Secondary School
12.2020
Skills
- Coding
- Customer service
- Troubleshooting
- Administrative tasks
- Computer skills
- Multitasking and organization
- Problem-solving
- Fast learner
- Teamwork and collaboration
- Quick learner
- Multitasking
- Adaptability
Hobbies and Interests
- Video editor
- Gaming
Personal Information
- Ethnicity: Chinese
- Citizenship: Singaporean
- Date of Birth: 08/19/04
- Gender: Male
Hobbies
- Video editor
- Gaming
Languages
English
Intermediate (B1)
Chinese (Cantonese)
Elementary (A2)
Timeline
Intern IT tech support
NCS Hub
04.2024 - 08.2024
Intern
Venture Corporation
07.2022 - 09.2022
Nitec - Electronics, Computer Networking & Communications
Institute of Technical Education College Central
GCE N(A) LEVEL -
xx Secondary School
Higher Nitec - Electronics Engineering
Institute of Technical Education College West
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