WAYNE WEI JIE POH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Operation Supervisor
J&T Express Singapore
06.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices and provide resolutions.
- Identified issues, analyzed information and provided solutions to problems.
- Developed new systems and procedures to improve operational quality and team efficiency.
- Analyze and recommend refinements which resulted of an increase overall inbound efficiency by 20% of the Auto Sorting Machine and reduction of unaccounted/lost parcels by 30% on the outbound process.
- Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
- Analyzed department metrics and performance and reported findings to management.
- Evaluated employee performance through close observation and performance rubrics.
- Managed staff hiring, training and supervision and scheduling.
Assistant Operation Supervisor
J&T Express Singapore
02.2021 - 05.2022
- Oversee a team of 100 on efficiency of operational processes and workflows within the Hub for a volume of 100,000 parcels onwards.
- Analyzed department metrics and performance and reported findings to management.
- Led departmental strategy, and innovate improvement initiatives to advance operational efficiencies and cost reduction
- Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
- Involvement of the Auto Sorting Machine implementation, which includes SOP and Manpower deployment plans.
- Managed staff hiring, training and supervision and scheduling.
Logistic Executive
Anglers Trust Pte Ltd
06.2015 - 01.2021
- Leading a team to manage a 35,000 product SKUs warehouse
- Set performance standards and goals for 10-person team, using continuous improvement to streamline warehouse processes.
- Managing daily order fulfillment for e-commerce and B2B platform and troubleshoot if any issue arises
- Primarily responsible for space and storage solution for inbound goods and inventory management
- Supervised logistics functions and operations.
Customer Service Representative
Singapore Pools (private) Limited
10.2014 - 05.2015
- Taking phone call orders from customer and assist in placing sports bets.
Ops Leader ( Part-time)
NTUC, nEbO
12.2012 - 02.2015
- Handling of daily shift operation
- Secondary duty in inventory accuracy and operation logistics
- Assisted in hiring interview process and staff training
- Handling schedule roster for part timers
- Involve with membership recruitment and roadshows
- Ad-hoc administration duties.
Ground Patrol Officer
Singapore Police Force, TranCom
12.2010 - 12.2012
Ops Leader
NTUC
04.2010 - 12.2010
- Handling of daily shift operation
- Secondary duty in inventory accuracy and operation logistics
- Assisted in hiring interview process and staff training
- Handling schedule roster for part timers
- Involve with membership recruitment and roadshows
- Ad-hoc administration duties.
Crew Leader
Macdonald’s
01.2007 - 01.2008
Education
Diploma - Supply Chain and Logistics
Kaplan Higher Education Academy
2017
GCE “O” Level -
Hougang Secondary School
2008
Jing Shan Primary School
2004
PSLE
Skills
- Data Analysis and Management
- Inventory Management
- Customer Service Management
- Performance Improvement
- Department Oversight
- Staff Training
- Schedule Management
- Proficient in Microsoft Office
Additional Information
- DOB: 25 September 1992 CONTACT: , 9091 7323 ADDRESS: 508 Ang Mo Kio Avenue 8 #08-2582
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Operation Supervisor
J&T Express Singapore
06.2022 - Current
Assistant Operation Supervisor
J&T Express Singapore
02.2021 - 05.2022
Logistic Executive
Anglers Trust Pte Ltd
06.2015 - 01.2021
Customer Service Representative
Singapore Pools (private) Limited
10.2014 - 05.2015
Ops Leader ( Part-time)
NTUC, nEbO
12.2012 - 02.2015
Ground Patrol Officer
Singapore Police Force, TranCom
12.2010 - 12.2012
Ops Leader
NTUC
04.2010 - 12.2010
Crew Leader
Macdonald’s
01.2007 - 01.2008
Diploma - Supply Chain and Logistics
Kaplan Higher Education Academy
GCE “O” Level -
Hougang Secondary School
Jing Shan Primary School
PSLE
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