Wayne Ong
Bedok
Summary
IT student demonstrating strong adaptability and a commitment to continuous learning. Eager to engage with new technologies and thrive in challenging environments. Detail-oriented and focused on delivering high-quality results while promoting ongoing improvement.
Overview
7
7
years of professional experience
Work History
Customer Service Operator – Team Leader
Rum Ng
11.2023 - 09.2025
- Picking up calls and ensuring matters get resolved as soon as possible.
- Handling of CAAS Emails.
- Making sure the team is up to date with the latest information provided from multiple sources from different projects handled.
- Handle any IT issues that might come up within the team.
Logistics Officer
Lian Sheng
08.2023 - 09.2023
- Serves customers through delivery and any modification to existing order on demand.
- In charge of creating and modifying delivery orders and checking of stock.
- Warehouse stock check and stock picking for orders.
Indoor Sales
Jack
06.2023 - 07.2023
- Replied to emails and helped out with problem solving while also communicating with customers that needed more info while searching for additional information that would have helped.
Warehouse Assistant
Lian Sheng
11.2020 - 04.2021
- Helped load and unload heavy objects and deliver them to various places around Singapore
- Helped set up a recording system
- Picking and packing at the warehouse
Sales Associate
The Wallet Shop
02.2019 - 05.2019
- Serves customers by helping them select products
- Drive sales through engagement of customers, suggestive selling, and sharing of product knowledge
- Responds to customers’ enquiries
- Provide outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions and process payments
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
Education
professional certificate - business studies, International Logistics
Ite College East
04-2021
Skills
- Team-Player
- Interpersonal Communication Skills
- Hardworking and Motivated
- Adaptive to changes
- Microsoft Office
- Excel
- Word
- PowerPoint
- Customer service
- Team leadership
Timeline
Customer Service Operator – Team Leader
Rum Ng
11.2023 - 09.2025
Logistics Officer
Lian Sheng
08.2023 - 09.2023
Indoor Sales
Jack
06.2023 - 07.2023
Warehouse Assistant
Lian Sheng
11.2020 - 04.2021
Sales Associate
The Wallet Shop
02.2019 - 05.2019
professional certificate - business studies, International Logistics
Ite College East