Wayne Neo
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Ability to handle meetups with stakeholders and assist in social functions such as volunteering as case recorder in Meet the MPs sessions.
Overview
8
8
years of professional experience
Work History
Operations Executive
Jin Ling Enterprise Pte Ltd
05.2020 - Current
- Providing operational support to ensure smooth execution of tasks between front end and back end departments
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Oversee daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Checking out commercial properties & projects, sharing evaluations & preparation of tender documents to authorities such as HDB, JTC, GEBIZ
- Checking out on possible tenders / projects on GEBIZ
- Attending meetings and discussion activities for tenders
- Conducting work permits application / termination / renewal
- Liaising with MOM on interviews
- Compilation of employees' attendance records
- Liaison with vendors on equipments procurement such as printers, POS equipments and various food suppliers
Retail Sales Manager
The Little Shop
04.2016 - 03.2020
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Assisted in marketing efforts via store / online media
- In charge of procuring related products to be sold in store
- Head started delivery services via Ninja Van & arrangement of DPEX / FEDEX / Shopee Express pick up / Collection
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Nanyang Polytechnic
Skills
- Operations Management
- Operational Excellence
- Workforce Planning
- Purchasing and planning
- Customer Service
- Inventory Tracking and Management
- Database Maintenance
Timeline
Operations Executive
Jin Ling Enterprise Pte Ltd
05.2020 - Current
Retail Sales Manager
The Little Shop
04.2016 - 03.2020
High School Diploma -
Nanyang Polytechnic
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