Wasita Kavanamur
Summary
To be an active contributor, and innovator in any administrative role in the field of communication, Human resource Management, Education, Development and or Community Affairs, with a focus on client/student/staff relations, coaching, facilitation, and team building.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Executive
British American Tobacco
02.2024 - Current
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Timely processing and delivery of customer orders
Trade Information Coordinator
British American Tobacco
11.2022 - 02.2024
- Provided crucial support during audits by gathering required documentation and responding to auditor inquiries accurately and promptly.
- Timely and accurate processing and delivery of customer orders
- Maintaining customer accounts in terms of follow ups on invoice payments, new orders, dissemination of SOA, and posting of payments.
- Coordinate daily Operation morning meeting updates on orders on hand status of customer accounts, logistics of customer orders
- Managed incoming inquiries, directing them to appropriate personnel for prompt resolution and increased customer satisfaction.
Regional Coordinator- PAPUA and NGI
British American Tobacco PNG Ltd
11.2021 - 10.2022
- Providing administrative support to Team NF Papua and NF NGI and other functions where necessary or as required
- Building/Strengthening relationship within National Field, Procurement, Security and Finance
- Proactive engagement with key stakeholders within the business
- Office administration- EHS/General upkeep of the office
- Travel Coordination and Event Planning Management.
Regional Coordinator- Coastal
British American Tobacco PNG Ltd
03.2020 - 10.2021
- Providing administrative support to Team Coastal Marketing and other functions where necessary or required
- Coordinating travel for ASO and RM and outstation TMRs
- Fleet and fuel Tracker Management
- Office administration.
Senior Administration Officer-Student Records
Papua New Guinea University of Technology
01.2017 - 12.2019
- Updating and managing Academic Student Records
- Printing and issuing of academic transcripts
- Customer Service- student service counter duties
- STAT-PNG test coordination, liaising with schools in Momase, NGI and Southern Region, Awareness, Administering and Supervising
- Student records filing
- Assist in organizing activities as stated in the university almanac, as required by the university - Graduation/Orientation/Open Day/
- Provided executive support by managing schedules, arranging travel accommodations, and preparing meeting agendas.
Volunteer
World Vision
05.2015 - 05.2015
- A month's volunteer work with World Vision, in partnership with the Department of Implementation and Rural Development
- A volunteer work on the education and health survey carried out in the Markham District of Morobe Province
- Key achievement: Completed the survey within time frame of one month.
Community Affairs Trainee- Community Affairs Department
InterOil Corporation Limited
01.2013 - 05.2013
- On rotation on all three interoil sites, working within the Community Affairs Department: NapaNapa, Kereme and Herd Base(Purari)
- Community Awareness; Health, Environment, Education
- Landowner identification/Genealogy, Logistics coordination for travel and awareness.
Sunday School Teacher's Assistant
PNG UNITECH United Church
02.2009 - 12.2011
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
- Assisted with fundraising activities.
Education
Bachelor of Arts - Communication And Development Studies
Papua New Guinea University of Technology
Papua New Guinea05.2014
Higher School Certificate (Gr12) -
LAE SECONDARY SCHOOL
PAPUA NEW GUINEA12.2009
Skills
- Five years' experience in administrative duties
- Client Relations
- Coordination
- Calm and Professional Under Pressure
- Data Entry
- Customer Engagement
- Team Collaboration
- Customer Relationship Management
- Payment management
Technical Skills Abilities
- Microsoft Office (word, excel, Power point, Access)
- Data Entry and Data management
- SAP MM and SAP SD
Additional Courses Workshops Attended
- Diploma in Human Resource- ALISON: Online E-learning platform: February 25, 2024.
- Workshop on Human Development Indices &PNG Infor System, University of Technology, 2013-09-11, 2013-09-12
- Community Relation Student workshop, PNG Chamber of Mines and Petroleum, 2011-08-09, 2011-08-09
References
- Nana Mahuta- Fulfillment and Solutions Manager: National Sales and Customer Service: British American Tobacco PNG; Email: nana_mahuta@bat.com
- Dr. Rachel Aisoli-Orake: Department of Communication and Development studies, PNGUOT. Email: rachel.aisoli-orake@pnguot.ac.pg
- Ms. Pamela Dubaba, A/-Senior Assistant Registrar-Postgraduate, pamela.dubaba@pnguot.ac.pg, 4734456/7991 1091
- Rev. James Kwalimu Karava, Minister and Chaplain, Taraka United Church,Lae.MP. Phone: 72035785
Hobbies and Interests
- Book Collection/Reading
- Bowls
- Cricket
- Poetry Writing
- Short Children Stories
Timeline
Customer Service Executive
British American Tobacco
02.2024 - Current
Trade Information Coordinator
British American Tobacco
11.2022 - 02.2024
Regional Coordinator- PAPUA and NGI
British American Tobacco PNG Ltd
11.2021 - 10.2022
Regional Coordinator- Coastal
British American Tobacco PNG Ltd
03.2020 - 10.2021
Senior Administration Officer-Student Records
Papua New Guinea University of Technology
01.2017 - 12.2019
Volunteer
World Vision
05.2015 - 05.2015
Community Affairs Trainee- Community Affairs Department
InterOil Corporation Limited
01.2013 - 05.2013
Sunday School Teacher's Assistant
PNG UNITECH United Church
02.2009 - 12.2011
Bachelor of Arts - Communication And Development Studies
Papua New Guinea University of Technology
Higher School Certificate (Gr12) -
LAE SECONDARY SCHOOL
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