Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Warni Narmada

Warni Narmada

Summary

Human resources professional with a solid foundation in HR operations and strategic planning. Known for the ability to streamline processes and improve efficiency while maintaining compliance and fostering positive employee relations. Strong focus on team collaboration and achieving results, adaptable to changing organisational needs. Expertise includes talent management, conflict resolution, policy implementation, and ensuring compliance with labour laws and regulations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

HR & OPERATIONS MANAGER

FEATUREBYTE SG PTE LTD
06.2022 - Current
  • Planned and implemented processes that significantly reduced staff turnover from 5% down to 1%, resulting in cost savings of 30% for recruitment, onboarding, and training of new hires.
  • Maintained strict confidentiality with sensitive information, financial documents, and employee records.
  • Engaged in the full recruitment process and conducted pre-employment screening, all background checks, references, and license checks.
  • Arranged facilities and conducted new hire Orientations.
  • Prepare monthly payroll for 15 employees, including processing statutory claims and payments.
  • Liaise with government sectors to manage expatriates' employment, including visa applications, work and dependent passes, inbound and repatriation processes, and relocation.
  • Conducted regular reviews of accounts receivable and payable processes to identify areas for improvement.
  • Coordinated with external vendors to ensure timely payments of invoices.
  • Reviewed monthly financial statements and prepared accurate reports for internal stakeholders.
  • Led the development of annual budgets and quarterly forecasts in collaboration with department heads.

HR/ OFFICE MANAGER

INNOVIZ PTE LTD
02.2021 - 05.2022
  • Developed and implemented an onboarding process for new hires, ensuring compliance with company policies.
  • Provide support to the management team that visits from the UK office and KL office, including air tickets and accommodation bookings.
  • Diary management for the Managing Director, including planning all meetings, preparations, and post-meeting follow-up actions.
  • Manage all HR and personnel documentation, including employment contracts, resumes, appraisals and other personal records, by developing a filing system.
  • Handle end-to-end work pass-related issues such as application, renewal, cancellation, and appeal.
  • Manage and track employee annual reviews, appraisals, and check-ins.
  • New staff orientation and handling onboard processes such as setting up workstations and equipment, an orientation checklist, email/IT access, assigning buddies, medical card registration, and team introductions.
  • Handle monthly payroll administration, such as updating finance on new employees, terminations, and bonuses due.
  • Developed new expense claim guidelines for 13 staff members, improving efficiencies by 15%.

HR/OFFICE MANAGER

STAIZEN PTE LTD
01.2020 - 02.2021
  • Slashed office expenditures by 20% by negotiating with cheaper supplier contracts, implementing inventory control, and standardising ordering procedures.
  • Developed a paperless environment by implementing an online
  • System to manage data, process orders, and integrate processes.
  • Liaising with the company secretary and coordinating annual returns and other secretarial documents relating to the holding of annual general meetings with the secretarial company, and ensuring all documents are completed
  • Managed and supported all administrative duties in the office and ensured that the office operated smoothly.

OFFICE MANAGER

WCOMMS PTE LTD
07.2017 - 12.2019
  • Coordinated onboarding activities for new hires, ensuring they received the necessary information about benefits and expectations. Oversee the entire hiring process and recruitment, including sourcing, interviews, and working with recruitment agencies.
  • Execute annual promotions, annual increments, and performance monitoring exercises to ensure rewards are distributed fairly to attract and retain talent.
  • Liaise with government sectors to manage expatriates' employment, including visa application, work and dependent passes, inbound and repatriation processes, and relocation.
  • Monitored the day-to-day financial operations within the company, including invoicing, expenses, and other transactions.
  • Support the finance director with vendor forms and the onboarding process of new clients when needed.
  • Process monthly expenses through the Receipt Bank. Over 20 staff members assist in reimbursing expenses promptly.
  • Administer payroll processing services to ensure accurate payments are made promptly.

CUSTOMER RELATION OFFICER

MINISTRY OF MANPOWER
07.2015 - 07.2017
  • Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
  • Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.
  • Helped the company attain the highest customer service ratings (as determined by external auditors) and earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

CORPORATE SALES EXECUTIVE

WOLECO HOTEL, SUPPLIES
08.2012 - 05.2015
  • Boosted company revenue by more than S$200,000 by up-selling and clearing stocks.
  • Maintain the service quality to the current customer base.
  • Increased monthly gross sales from $200,000 to $340,000 and exceeded goals for sales, revenue, and profit margins.
  • Develop knowledge of company products and brands as they apply to each customer.
  • Plan account call frequency to achieve optimum coverage of accounts.
  • Prepare weekly sales reports and call reports to the GM.

ADMINISTRATIVE ASSISTANT (PART-TIME)

EURO ASIA HOLIDAYS PTE LTD
03.2007 - 07.2012
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Maintained financial data to provide accurate analysis on a weekly basis.
  • Manage petty cash, purchases of office equipment and bank-related items online, and deposits.
  • Generate ad-hoc reports upon request from management or external stakeholders.
  • Oversaw inventory management processes, ensuring adequate supplies while minimizing excess expenditures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

DIPLOMA - BUSINESS MANAGEMENT AND HOSPITALITY

TEMASEK POLYTECHNIC
Singapore
05.2012

Skills

  • Regulatory Compliance
  • Process improvement
  • Budget Management
  • Data Management
  • Inventory control
  • Customer Service
  • Event Planning
  • Calendar Management
  • Workflow Coordination
  • Performance Review
  • Business Administration
  • Cash Flow and Reconciliation
  • Payroll administration
  • Diversity and inclusion
  • HR policies implementation
  • Workforce planning
  • Employee relations management
  • Recruitment life cycle
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Decision-making
  • System development

Certification

  • Work Pass and Employment Act-2015 May -2017-July (Ministry of Manpower)


  • UI/UX Designer - 2022-Mar -2022 May (Vertical Institute Singapore)

Timeline

HR & OPERATIONS MANAGER

FEATUREBYTE SG PTE LTD
06.2022 - Current

HR/ OFFICE MANAGER

INNOVIZ PTE LTD
02.2021 - 05.2022

HR/OFFICE MANAGER

STAIZEN PTE LTD
01.2020 - 02.2021

OFFICE MANAGER

WCOMMS PTE LTD
07.2017 - 12.2019

CUSTOMER RELATION OFFICER

MINISTRY OF MANPOWER
07.2015 - 07.2017

CORPORATE SALES EXECUTIVE

WOLECO HOTEL, SUPPLIES
08.2012 - 05.2015

ADMINISTRATIVE ASSISTANT (PART-TIME)

EURO ASIA HOLIDAYS PTE LTD
03.2007 - 07.2012

DIPLOMA - BUSINESS MANAGEMENT AND HOSPITALITY

TEMASEK POLYTECHNIC

Similar Profiles

CREATE PROFILE
Warni Narmada