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Waraporn Dodkruea
Summary
Results-driven Restaurant Manager with proven experience in multi-outlet F&B operations, team leadership, and business performance optimization. Successfully progressed from Assistant Manager to Restaurant Manager within two years, demonstrating strong leadership and operational excellence.
Skilled in managing both front-of-house and back-of-house functions, leading teams of up to 20 staff across three outlets, and consistently delivering high standards in customer experience. Adept at driving sales growth while maintaining strict cost control, including reducing operational wastage and improving overall efficiency.
Recognized for a hands-on leadership approach, strong accountability, and the ability to perform under pressure in fast-paced environments. Proven track record in building stable, high-performing teams and contributing to sustained business growth.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
RE&S Enterprises Pte Ltd, Singapore
07.2023 - Current
- Oversee full operations across 3 outlets, ensuring smooth daily performance and operational consistency
- Lead and manage a team of 20 employees across multiple locations
- Drive operational excellence across both FOH & BOH to improve workflow efficiency
- Monitor P&L performance and implement cost control strategies, including wastage reduction
- Improve customer experience and service standards across all outlets
- Coach and develop team members to build a strong and high-performing workforce
- Contribute to sales growth and overall business performance
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed and implemented standard operating procedures to improve workflow consistency.
- Coordinated staff schedules, aligning workforce availability with peak service times.
- Led initiatives to boost sales through effective promotions and marketing strategies.
Assistant Manager
RE&S Enterprises Pte Ltd, Singapore
11.2021 - 07.2023
- Coordinated daily operations to enhance team productivity and efficiency across departments.
- Managed daily operations at Kuriya Japanese Market (Ang Mo Kio & Northpoint)
- Supported FOH & BOH coordination to ensure smooth service operations
- Assisted in manpower planning, inventory control, and daily operations
- Maintained service standards and handled customer concerns professionally
- Trained and developed new team members
Restaurant PR
Hinn Nam Sai Suay Hotel
Hua Hin, Thailand
01.2009 - 12.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivered excellent front-of-house service and guest engagement
- Promoted menu items to enhance customer experience
- Managed reservations and customer inquiries
- Supported event and banquet coordination
- Built strong guest relationships to drive repeat business
Restaurant Service Trainee
Navy Pirom Restaurant
Hua Hin, Thailand
03.2006 - 10.2008
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on restaurant protocols and service standards.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Completed internship in restaurant operations
- Supported service team and guest experience
- Gained hands-on experience in hospitality standards and teamwork
Education
High School Diploma -
Mathayom Phatcharakitvithaya 3 School
Thailand06-2006
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
- Organization and prioritization
- Operations management
Accomplishments
KEY ACHIEVEMENTS
🏆 EXSA Award – Star (2024)
🏆 EXSA Award – Gold (2025)
🏆 In-House Award – Bronze (2023, 2024)
🏆 In-House Award – Silver (2025)
Timeline
Restaurant Manager
RE&S Enterprises Pte Ltd, Singapore
07.2023 - Current
Assistant Manager
RE&S Enterprises Pte Ltd, Singapore
11.2021 - 07.2023
Restaurant PR
Hinn Nam Sai Suay Hotel
01.2009 - 12.2012
Restaurant Service Trainee
Navy Pirom Restaurant
03.2006 - 10.2008
High School Diploma -
Mathayom Phatcharakitvithaya 3 School