Timeline
Work History
Overview
Skills
Summary
Languages
Education
Generic
Wan Yi Felicia Tan

Wan Yi Felicia Tan

Singapore,Singapore

Timeline

Retail Sales Associate

Sephora
01.2022 - Current

Level 5 - Korean Language

Sogang University
2017 - 2019

Retail sales associate

Puma
07.2017 - 11.2017

Admin Asistant

Mcst2053
08.2016 - 11.2016

Part Time Beauty Advisor

Innisfree Amore Pacific
01.2016 - 06.2016

Diploma Of Hospitality And Tourism -

Kaplan University
2016 - 2017

Retail Sales Associate

Uniqlo
08.2013 - 02.2015

N Level -

Deyi Secondary School
2012 - 2012

Work History

Retail Sales Associate

Sephora
01.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Retail sales associate

Puma
07.2017 - 11.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Admin Asistant

Mcst2053
08.2016 - 11.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Part Time Beauty Advisor

Innisfree Amore Pacific
01.2016 - 06.2016
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Maintained counter and display areas for cleanliness and organization.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Retail Sales Associate

Uniqlo
08.2013 - 02.2015
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and provided outstanding customer service.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Relationship building
  • Stocking and receiving
  • FLUENT IN ENGLISH / CHINESE
  • POS system operations

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills. Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Upper intermediate (B2)

Education

N Level -

Deyi Secondary School
Singapore
2012 - 2012

Level 5 - Korean Language

Sogang University
Korea, Seoul
2017 - 2019

Diploma Of Hospitality And Tourism -

Kaplan University
Singapore
2016 - 2017

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Wan Yi Felicia Tan